Computers
What are the six basic components a computer needs to function
Central Processing Unit
Random Access Memory
Read Only Memory
Secondary Storage
Motherboard
Software
The operator should deliver the reason for the call without using what?
Filler Words
What does the M in the acronym SMART stand for?
Measure
What does the T in the STAR acronym stand for?
Task
What is a Motherboard?
The motherboard is a circuit board that houses the processor, memory and ROM chips. Motherboards contain slots for additional cards as well as the bus connections that tie everything together and enable the other components to communicate with each other. They also contain integrated connection ports for hard disks, USB devices, modems, mice and keyboards. Most modern motherboards contain integrated network interfaces and modems.
A good greeting typically includes?
Salutation, Company Name & Operator's Name
How can we increase our reading comprehension?
Reading Slowly
&
Improving Vocabulary
How many steps are there to Active Listening?
Three
What is RAM?
Random access memory is the primary storage for the computer. The CPU talks directly with RAM through a bus that connects all of the computer’s components electronically. RAM is very fast, operating in the nanosecond range, or billionths of a second. RAM is called volatile memory since it loses its contents when the power is removed. RAM, like the CPU, is made up of thousands or millions of transistors on a silicon chip.
Inbound greetings should last between how long?
5 - 10 Seconds
How does reflective writing help you in your career?
It improves analytical skills!
Which of the following is not a factor of communication?
1.) Written
2.) Counseling
3.) Spoken
4.) Non-Spoken
2.) Counseling
What rare dog did Salli mention as a small class activity for a nonexistent prize?
Caucasian Shephard