Terminology and Value Statements
What is the name of our new system?
Resonant
How many "case manager" levels will there be in future state?
2: Case Manager and Senior Case Manager PLUS a Large Case Consultant role
What tool did NB leaders use to evaluate skillsets to help decide where team members will successful in future state?
Skills Assessment
What is the name of the new Business Acumen sessions designed to prepare teams for future state
CIGTalks
Will annuity move to Resonant at the same time as life?
No, they are still a couple of years out
What are the names of the 3 new lanes in future state?
What is the new name of the hydbrid role?
Associate Underwriter
Besides the skills assessment, what is the other method that leaders will use to determine where people land in future state?
Conversations with team members
Why are CIGTalks required?
They will be the foundation of the training that is coming as part of the future state role transitions
Will everyone have a position in the future state?
YES!
Describe the Express Lane
No touch from e-app to policy delivery
How will associates plan their careers in the future state?
Career Ladder/Lattice
True or False: Final role recommendations have already been made
False- Preliminary recommendations have been made. Individual development plans will be created based on employee strengths and identified opportunities
Who leads the Resonate Roadshows aka demos?
Nichole Mitchell and Brittney Bolden
What agency is slated to pilot the new system in 2022?
PFA
Describe the value of the Rapid Support lane
Focus one speed and "one" touch resolution
True or False: Team Leads in future state may have both case management and underwriting associates on their teams?
True
All- Every team member (including leadership) will need training in preparation of the transition into Resonate
Will associates get a chance to practice in the new system?
YES!!!! Sandbox time- Fall 2021
True or False: We will be moving into Resonate in intact teams
True- Role and Team changes will not happen until after we are fully in Resonate
What 3 areas of work in today's model will be combined in the Specialized Lane?
Case Management, Title and Repalcements
How will I know what role I will have in future state
Everyone will have a 1:1 with their leader
True or False: Leadership positions will be exempt from the skills assessment process
False- Leaders will undergo skills assessments to help navigate where they will land in the future state model
Who on our team has access to Resonate now?
Team Lead and Manager
What do I do if I have questions that weren't answered in this meeting?
Talk to your leader