Food Safety
What is the holding time for filets when they transition to the thawing cabinet?
96 hours
What is the hold time for boxed nuggets?
5 min
What is the formula for productivity? ($)
Productivity = Sales / Labor Hours
Can TMs have facial hair longer than 1/4" according to CFA Inc. standards?
Yes. TMs can have facial hair up to 1/2" if it is well-kept. Beard nets are required for facial hair longer than 1/4".
Why should you stagger turning on BOH equipment when opening?
Reduces risk of power surge, and helps reduce your overall power cost.
What is the temperature range for thawed breaded filets?
33° - 40° F (2° - 4° C)
What is the hold time for grilled products in the Merco?
30 min
Where are the 3 places cash is kept in the restaurant?
1. Tills
2. CFA Safe
3. Smart Safe
What should restaurants follow when it comes to TM appearance: CFA Inc. standards or local health regulations?
Always follow the more stringent rule.
What is the first step to arriving at the restaurant safely?
Meet at an offsite location.
Yes!
How long can biscuit dough be held before it needs to be baked?
30 min
How often should you do a boil out on a hybrid chicken fryer? How can you tell it's time to do a boil out? (Give 2 examples)
Every 30-40 days or as needed:
- Chicken smells burnt
- Oil is smoking
- Chicken tastes burnt
- Oil doesn't pass the oil test kit
What does the HEARD model stand for?
Hear
Empathize
Apologize
Resolve
Delight
What is polishing the oil?
Running the oil through the filter pan for 5 minutes: gets rid of impurities and physical contaminants in the oil.
What type of animal did Maddy encounter in the wilderness?
Grizzly Bear (we will settle for the answer being "bear")
Who is Clara's favorite musical artist?
The one and only... Taylor Swift (Paul calls her Tay Tay)
How many siblings does Maddy have?
6
Why did Nicole get security called on her at the Support Center?
Durian Chocolate
What did Clara major in in college?
Dance!
Once chicken is quick thawed, how long do you have until it expires?
4 hrs
How many clicks of salt go on a full basket of waffle fries?
2 clicks
What are the differences between the 3 expense levels for facilities repairs and maintenance
Lvl 1: Operator expense
Lvl 2: Operator expense reimbursement
Lvl 3: Inc. expense
What are the three components of the 2nd mile service pillar on the WHED strategy?
1. Personal
2. Proactive
3. Generous
How long should the Kay 5 sanitizer be cycled through the ice cream machine during the sanitizing process?
5 minutes