On-Call
Do I need to clock in for on-call?
NO!
What is our specialty with matching caregivers with clients?
Matching based off of personality AND skillset
What is our main responsibility when caring for our clients?
Keeping them safe, promoting independence within the limits of their abilities, and giving them a better quality of life by being compassionate/ understanding to their situations.
When is on-call mandatory?
It is only mandatory when your client cancels their shift- you will automatically be rescheduled for on-call for that period of time.
What is our goal when scheduling?
To provide you and the client with consistency
If you notice a catheter is not draining, what should you do first?
Check to see if there is a kink in the line. If there is not, please notify us immediately.
What is the main goal of on-call?
To ensure our clients are always covered/ have better support for all of you in the event of an emergency.
What are some realities as to why your hours may be reduced?
1. The client needs a lower level of care
2. Client is in the hospital
3. Client passes away
How do you handle a combative client?
1. Remain Calm
2. Listen and do not argue
3. Validate feelings and reassure them that they are safe
4. Redirect by asking questions, giving them an activity, going on a walk, etc.