Account Reinstatement
Case Handling/Account Activation
Split charge/Unauth Contacts
Random
100

Can we reopen a terminated account?

No, we're not able to do so.

100

Share the link of the "AWS CS Phone and Email Security" wiki link

https://w.amazon.com/bin/view/AWS_Customer_Service/AWS_Support_KB/Phone_and_Email_Security

100

What tool do we use to create a Split charge?

WebOps

100

Name 3 leadership principles

  • Customer Obsession
  • Ownership
  • Invent and Simplify
  • Are Right, A Lot
  • Learn and Be Curious
  • Hire and Develop the Best
  • Insist on the Highest Standards
  • Think Big
  • Bias for Action
  • Frugality
  • Earn Trust
  • Dive Deep
  • Have Backbone; Disagree and Commit
  • Deliver Results
  • Strive to be Earth’s Best Employer
  • Success and Scale Bring Broad Responsibility
200

True or False.

Our primary way to reinstate an account is through the Workflow?

True, we should always use the Workflow.

200

How long does it take to activate the AWS account?

24 hours.

200

What is invoicing and when can we offer it to the customer?

Payment via wire transfer. We can offer if the customer ask for a split charge very often and if the customer meets the requirements.

200

What does MATT stand for?

Monitoring
Associate
Transaction
Together

300

Can we reopen an account if the request came from an IAM user with full permissions.

No, the request needs to come from the Root User.

300

For how much is the authorization charge in AWS Inc and AISPL?

$1 and 1 Rupee

300

How many times can we try to split the same charge for the customer

3 times.

300

What are the 4 Support Plans that AWS offer?

Basic
Developer
Business
Enterprise

400

What is the Post-Closure period?

Period of 90 days after the account was self-closed or suspended.

400

What does 2PR stand for?

Two Person Review


400

Mention 4 "Confidential Information"

  • Customer Address
  • Account ID
  • Password
  • Email Address
  • First and Last name together
  • Company name
  • Phone numbers
  • Debit/credit card numbers
400

Explain the following Charge statuses: Failed and N/A

Failed: the charge failed/rejected

N/A: the charge hasn't been generated or paid (current billing period)

500

Can a customer remove the payment method after they close their account?

No, customers can’t remove the payment method, even if they close the account.

500

What's the reason an account can remain in ''CREATED'' status

Because the customer registered the email and account information but hasn't Verified the payment method, DIVA Phone nor Support plan.

500

What is MASE?

Multiple Accounts Same Email. When there are multiple accounts with the same email.

500

You receive an email from a customer located in Dublin asking to call him back. Can you call him right now? (Are you within his time zone?)

Look for Dublin time in Google.

Out time frame to call the customer is from 8am to 8pm

M
e
n
u