1
If a business conducts a SWOT what does the letter O stand for?
What is Opportunity?
What is a mission statement?
A businesses purpose or goal
What gov't program has the mission of promoting consumer protection & eliminating harm?
Federal Trade Commission
Company A sends an "anniversary" card to clients. To keep an electronic record, they should use
A database
The government org whose purpose is to set and enforce worksite safety and health standards is
OSHA
The North American Free Trade Agreement (NAFTA) created free-trade area for
US, Mexico, and Canada
What is the best way to motivate employees to do a good job?
providing positive feedback to reinforce what they do right
An example of nonverbal communication is
Nodding
Which of the following questions is most likely to get to a specific definition of a problem?
What was happening when the problem occured?
Ergonomics is the study of implementing safety and ___ in the computer user's workplace.
comfort
Depreciation refers to
A decrease in value over a fixed asset
The term of research to determine factors, conditions, and characteristics of a market is
Market analysis
An example of active listening skills is
Paraphrasing what has been said
When a group is _____ possible solutions for a problem, they should record all comments.
Brainstorming
What is it called when an employee makes a list of tasks, due dates, and ranks the tasks?
Prioritizing
What are the two types of business partnerships?
General and Limited
The business cycle refers to
The repeated movement from good & bad economic times & back
How should you speak when giving a speech?
Loudly and confidently
To be a good team leader, it is important to
recognize the strength of others
What does NAFTA stand for?
North America Free Trade Aggrement
What is the purpose of a performance evaluation?
Help workers develop their strengths and their weaknesses
A company buys $2500 Sept 1, $400 on Sep 15, but return $275 on Sept 21 how much do they owe
$2625
If you want to send personalized letters to your clients, what program should you use?
Mail Merge
A ___ fire extinguisher should be used on a computer fire.
Class C
What is it when a company is making an experimental product?
Prototyping