Verified & Noted Booking
Four/Five Digit number on the face of the file ?
What is Travel Agency Pin Code
I advised the caller that they will receive full or partial of their refund in FTV’s when purchasing
Worry Free, Worry Free Plus, Manulife Travel Insurance + Worry Free By Sunwing, Manulife Travel Insurance + Worry Free Plus By Sunwing
When taking credit card payment I pressed _______ to pause and ensured the recording is stopped and removed _________ once payment is taken.
What is "secure pause", "secure pause"
I reviewed Mandatory Travel Requirements / provided accurate information
What is a new booking
When adding a new passenger, you must ask if they accept
What is T&C
Who called, cancellation penalties, if insurance was used, how much in FTV, how much is refunded, what pax is cancelled difference in rate, trigger number, optional signature.
What is Cancellation Notes
It is a TICO/OPC requirement to offer ALL ________.
What is insurance products at the point of sale
I did not enter any Special Services requests in TTS. Alternatively, I sent the form and/or directed them to Special Services/sunwing.ca as necessary.
What is Special Service submission
I asked the caller if their passport is valid and for at least 6 months after return
What is DC New booking
Where would you find this information : entry/departure taxes, age requirements
What is TTS blue screen
Booking number, Travel Agent's name (only if it's on the booking), Details of the booking (Pax names, departure gateway & destination or hotel, dates), Pax date of birth, Pax address
What is How to correctly verify a Booking
I advised of________ coverage, post departure trip interruption coverage, lost and damaged baggage benefits, and flight/travel accident coverage when selling
What is Medical Insurance, Manulife Global Travel Insurance .
An email was sent to the QA team to have the credit card information removed from the recording.
What is secure pause failed
Did not Reviewed all entry requirements with passenger and did not go over all the mandatory remarks of the Electronic Travel Authorization
What is a TA booking
Who Called, general reason for change (flight change, date change, hotel change, hotel room upgrade, occupancy change, etc.), change fee, admin fee, optional signature
What is Changes Notes
Make one change to your vacation package up to 3 days before departure
Cancel up to 3 days before departure
Must be purchased within 48 hours of booking
Refund will be paid as a Sunwing future travel voucher
Emergency medical coverage
Quarantine coverage for fully vaccinated passengers
Unlimited trip interruption coverage after departure
Baggage loss, damage and delay benefits
Flight and travel accident insurance
What is Manulife Travel Insurance + Worry Free By Sunwing
Did not confirmed DC are able-bodied when booking emergency exit rows
What is failed policies and procedures.
Advise the customer of the Mandatory Remarks in TTS (entry and departure tax, age requirements etc.
What is DC & TA New Booking
By applying payment to this booking, do you agree to the full terms and conditions, which can be found on www.sunwing.ca.” When do we say this statement
What is before taking payment
Provided the booking number but failed to provide information on the file/booking
What is Failed Verification/ Did not verify booking
I want to add the Manulife Travel Insurance + Worry Free Plus By Sunwing what questions are mandatory to ask with this insurance
You have been advised by a physician not to travel; and/or
You have been diagnosed with a terminal illness with less than 6 months to live; and/or
You have a kidney condition requiring dialysis; and/or
You have used home oxygen during the 12 months prior to the date of application.
Did not misquote, linked all necessary components, confirmed DC are able-bodied when booking emergency exit rows, did not cause detriment to direct consumer or company,
What is I followed all necessary steps to complete the booking or request as per policies and procedures.
Ask if the passport is valid for 6 months after the return also advised that they should be at the airport 3 hours prior to their flight departure.
What is DC New Booking
I advised the caller of all mandatory remarks in TTS
What is TA & DC New Booking