DEFINITIONS
EMF - Electro Magnetic Field
Issue this if a Tree Trim Refusal Complaint customer is calling for a second time or more or is dissatisfied.
Pump It Up form
This order category is used when issuing a yard or streetlight out order.
Outdoor Lighting
This OLE page is used when a customer calls to advise that their home appliances are not working at their full capacity.
Power Quality
This OLE page is used when a customer calls to advise that the siding is being replaced on their house.
Siding Request
When the gas or electric meter serves two or more residential dwelling units.
Joint Metering
The care center processes this request for commercial and residential customers.
Tree Trimming Request
This is the customer-based web resource path on the WPS Utility website.
Services & Programs>Wisconsin Public Services and Programs>Outdoor Lighting
This OLE page is referred to when a customer calls to advise that they are taking a tree down and need the lines dropped.
Line Drop for Tree Trimming
Customers are not allowed to paint this.
Actual electric meter or the index cover on the gas meter.
Customer/Tree Trimming Contractor requests to have service line dropped to trim/remove a tree.
Line Drop
This specific WPS contractor is knowledgeable about the proper way to prune trees, and they use equipment designed to work near electric lines.
Asplundh
WPS offers these two types of lights.
Yard Lights & Street Lights
This OLE page is referred to when a customer calls and is experiencing problems with interference on their TV or radio.
Radio or TV Interference
Joint meter accounts are identified with this in the address modifer field.
HSE MTR
Found in Navigate. Non-Premise orders require a taxing disctrict attribute.
Taxing District
If the tree is not within 10 feet of the primary or secondary line, it may not be necessary to remove or create this.
Safety Zone
Yard light contract obligation timeframe.
3 years
This OLE page is referred to when a customer is calling to let us know that they are hearing noises from the meter and would like us to investigate.
Investigate Electric Issues (OTE)
Kelly is spending the weekend celebrating a friend's 50th birthday at this location.
Lake Geneva
Location where non-emergency orders are printed.
Local Office
This process is used if the tree trimming situation is immediately needed.
Tree on Line, Wire, or Equipment process
Mr. Roper calls to let us know that his yard light is out. He did not purchase the light from the WPS. What should we tell Mr. Roper.
Advise Mr. Roper that the utility does not service privately owned yard lights.
June 27, 2026
What is Karrie's daughters wedding date.
June 23, 2026
GRADUATION DAY!!!!!!!!!!!!