Service Orders (A)
Emergency
High Priority
Non-Emergency
What is a service order?
A generic service order that may be used for field work.
What is a Meet Customer order?
User status when the order has not been assigned to a crew.
What is UASN?
(Unassigned)
Usually created after an improper or unsafe condition is identified.
What is a Gas Warning Tag?
A document that assists in picking the correct Order Code and PM Activity.
What is the SAP PM Activity and Task Mapping document?
Select this drop down BEFORE the PM Activity.
What is the Order Code?
The status of a service order that is sent back to a Line Foreman.
What is TLFO?
The status of a service order that is sent back to a Meter Foreman.
What is TMFO?
CH employee that creates a Gas Warning Tag.
What is a Commercial Representative?
A document that assists in identifying the service order User status.
What is the SAP User status Explanation document?
The status of a service order that is sent back to a customer service representative.
What is TCSR?
The number of characters allowed in the Notes section of a service order.
What is 120 charcaters?
An order used for field work purposes.
What is a SUB order?
A service order created to confirm the unsafe condition has been corrected.
What is a Warning (Red Tag) Tag Recheck?
Meter reading information and notes from field crew can be located here.
What is S4 > under Enhancements?
An automated exception that is created when a service order is not completed by field crew.
What is a BPEM?
(Business Process Exception Management)
Auto-populates based on the Order Code and PM Activity.
What is the Maintenance Work Center?
Timeframe for how far out you can book a service order appointment.
What is 8 weeks (56 days)?
If the phone call attempt is unsuccessful, Central Hudson will send a certified letter to the customer and the municipality on this day.
What is the 11th calendar day?
Which service order can be reopened after it is completed?
What is a Gas Warning Tag?
After these orders are created, they have to be released.
What is a Move-In and Move-Out orders for a locked meter?
An order used for tracking purposes.
What is a SUPERIOR order?
These (3) type of service order categories can have a superior and sub-order?
What is New Business, Shared Meters and Gas Warning Tag?
Along with the appliance being locked and tagged, this can also be locked.
What is the Meter?
A knowledge repository that houses information and click steps.
What is OPSS?