Non-Reservation Calls
A customer calls during regular business hours and says that the location that they were supposed to pick up is closed and there is no one there.
What is checking the ESL for the correct pick up location and giving them the number for the Scheduling Department if the location is different than what they understood?
A customer calls and requests free miles on their one-way reservation.
What are no free miles and speaking with your manager?
A customer wants to extend a one-way reservation for more days than allowed.
What is giving them the number for Scheduling?
A customer calls and says that they were just notified that their pickup location has changed, they did not agree to it, and want to pick up where they originally made the reservation.
What is giving the customer the phone number for the Scheduling Department to speak to the Reservation Manager?
U-Haul agrees to contact a reserved customer the day prior to the pickup to finalize time, place, and equipment size. If this varies from the customer's reservation preference and an acceptable alternative is not agreeable, U-Haul will make this, the reservation will be terminated, and the matter will be closed. Should U-Haul, through its fault, fail to contact the customer the day prior and be unable to meet the preferred time, place, or size, then this will be done and U-Haul will still attempt to fill the reservation.
What is the $50 guarantee associated with a reservation?