Name the first stage in the CPI Crisis Development Model which is defined by "a noticeable increase or change in behavior". AND name the staff response to this stage.
What is Anxiety and Supportive?
100
An individual is verbally and/or nonverbally threatening staff in some manner during which stage of the Verbal Escalation Continuum?
What is Intimidation?
100
A natural and universal human emotion and response.
What is Staff Fear and Anxiety?
100
Non-verbal communication exhibited through body posture and motions. (Expressions, gestures, posture and movement).
What is Kinesics?
100
Definition of Precipitating Factors.
What is an internal or external cause of an acting-out behavior over which a staff has little or no control?
200
The staff response of Therapeutic Rapport, is an approach used to re-establish communication with an individual who is experiencing which stage of the Crisis Development Model.
What is Tension Reduction?
200
Name the second stage in the Verbal Escalation Continuum and the staff intervention for this stage.
What is Refusal and Set Limits?
200
What is the philosophy of CPI?
What is Care, Welfare, Safety and Security?
200
The ability to stay in control of one's own behavior and not take acting-out behavior personally.
What is Rational Detachment?
200
Name the two ways that an individual can act out.
What is verbally and physically?
300
Name the third stage in the Crisis Development Model after Anxiety and Defensive and the appropriate staff approach.
What is Acting-out person and Nonviolent Physical Crisis Intervention?
300
Name the first stage in the Verbal Escalation Continuum.
What is Questioning? What are the two types of Questioning and their interventions?
300
The three reasons we use the CPI Supportive Stance.
What is Safety, Non-threatening, and Respect of Personal Space?
300
The vocal part of speech excluding the actual words one uses. (How you say what you say)
What is Paraverbal Communication?
300
Setting limits is the result of recognizing that you cannot force individuals to act appropriately. Name the three keys to setting limits.
What is Simple and Clear, Reasonable, and Enforceable?
400
Nonviolent Physical Crisis Intervention is only used when both of these circumstances are present...
What is imminent danger to the individual and/or others AND it is the last resort possible?
400
A drop in energy, which occurs after every crisis situation. (whether it is after a low-level defensive behavior or after defensive) is which stage in the Verbal Escalation Continuum? Name the staff intervention.
What is Tension Reduction and Therapeutic Rapport.
400
The three components of paraverbal communication.
What is Tone, Volume, and Cadence?
400
An area surrounding the body that is considered an extension of one's self or one's property.
What is Proxemics?
400
Empathic Listening is an active process to discern what a person is saying. Name the key elements to Empathic Listening.
What is be nonjudgmental, give undivided attention, listen carefully to what the person is really saying, allow for silence, and use restatement to clarify?
500
The beginning stage of loss of rationality is the definition of which stage in the Crisis Development Model. And name the staff approach for this stage.
What is Defensive and Directive?
500
Name this stage of the Verbal Escalation Continuum which is defined as verbal venting; verbal acting out; emotional outbursts; loss of rationalization; blowing off steam. (i.e. screaming, swearing, high-energy output).
What is Release?
500
The Verbal Escalation Continuum is an extension of what stage in the Crisis Development Model.
What is the Defensive Stage?
500
The concept that behaviors and attitudes of staff impact behaviors and attitudes of individuals and vice versa.
What is Integrated Experience?
500
The three unproductive and productive reactions of staff fear and anxiety.
What is Freezing, Overacting, and Responding Inappropriately? And what is, Increase in strength and speed, Increase in sensory acuity, and decrease in reaction time?