True/Traditional Fixed Weeks
T/F: Non-VSN True/Traditional Fixed Weeks can be cancelled if more than 60 days before the arrival date.
False. True/Traditional Fixed Weeks cannot be cancelled.
KA: VSE Non-VSN: Sheraton Vistana Resort, Sheraton PGA Vacation Resort, and Vistana Beach Club
Can non-VSN Float Week Owners cancel their reservations?
Yes. Owners can cancel any time prior to arrival without restriction or fees.
KA: VSE Non-VSN: Sheraton Vistana Resort, Sheraton PGA Vacation Resort, and Vistana Beach Club or any non-VSN property specific page
What properties offer single-site Points Packages?
The Westin Nanea and The Westin St. John (Coral Vista and Sunset Bay Phase)
VSE Point Packages at a Glance
What is the booking window for Owners with non-VSN Multi-Site Points Packages?
They can book any time from 12 to 0 months.
KA: VSE Non-VSN Westin Flex Points Package, VSE Non-VSN Sheraton Flex Points Package, VSE Non-VSN Westin Aventuras Points Package
What exchange company can non-VSN Points Package Owners use to travel outside of their Home Resort or season?
Interval International
KA: VSE Non-VSN Westin Flex Points Package, VSE Non-VSN Sheraton Flex Points Package, VSE Non-VSN Westin Aventuras Points Package, VSE Non-VSN: The Westin St. John Coral Vista and Sunset Bay Points Package, VSE Non-VSN The Westin Nanea Points Package
Which phases at Sheraton Vistana Resort (SVR/VRO) offer True/Traditional Fixed Weeks?
Courts, Spa, Palms, Springs, and Falls
KA: VSE Non-VSN: Sheraton Vistana Resort, Sheraton PGA Vacation Resort, and Vistana Beach Club
How early can Owners in the Vistana Vacation Club book a different property?
8 months in advance
KA: VSE Non-VSN: Sheraton Vistana Resort, Sheraton PGA Vacation Resort, and Vistana Beach Club
Can Owners with non-VSN Points Packages cancel their reservations, and is there a fee?
Yes, they can cancel up to 61 days without restrictions or fees.
60 days -8 days prior to arrival - $50 cancellation fee
7 days -2 days prior to arrival - $75 cancellation fee
KA: VSE Non-VSN Points Cancel Policy
Which properties are available for a non-VSN Owner with a Sheraton Flex Points Package?
KA: VSE Non-VSN Sheraton Flex Points Package
T/F: Non-VSN True/Traditional Fixed Weeks Owners at Courts, Palms, Spa, Springs, and Falls phases at Sheraton Vistana Resort (SVR/VRO) can open a Request First with Interval International within 60 days of their arrival date.
False. The arrival date of the Fixed/Fixed Home Resort reservation must be 60 days or more from the day the Owner calls Interval to open their Request First.
KA: VSE Non-VSN Request First with Interval for True/Traditional Fixed Owners
T/F: Owners of non-VSN True/Traditional Fixed Weeks are not required to take any action to confirm their reservation.
True. True/Traditional Fixed Weeks are auto booked, auto confirmed and held through check out.
KA: VSE Non-VSN: Sheraton Vistana Resort, Sheraton PGA Vacation Resort, and Vistana Beach Club
For Float Weeks at Fountains I (SVR/VRO), Fountains II (SVRVRO), and Vistana Beach Club, when can an Owner upgrade their season and what is the fee?
60 days - Upgrade fee, $25 per night or $175 per week (collected at the resort)
KA: VSE Non-VSN: Sheraton Vistana Resort, Sheraton PGA Vacation Resort, and Vistana Beach Club
For non-VSN The Westin Nanea Points Packages, what can be booked 12 months in advance?
KA: VSE Non-VSN The Westin Nanea Points Package
Which properties are available for a non-VSN Owner with The Westin Flex Points Package?
KA: VSE Non-VSN Westin Flex Points Package
Which properties are dual affiliated for external exchange with RCI or Interval International?
KA: VSE Dual Affiliated for Exchange
Can non-VSN True/Traditional Fixed Week Owners request something different from what they own?
No. They cannot request a different floor, view, or Villa number on the reservation and they cannot Float.
KA: VSE Non-VSN: Sheraton Vistana Resort, Sheraton PGA Vacation Resort, and Vistana Beach Club
Do non-VSN Owners of Sheraton Broadway Resort (Plantation phase), have to pay their maintenance fees before they can book their reservation?
Yes. Prepayment of maintenance fees are required to book reservations.
KA: VSE Non-VSN Sheraton Broadway Resort
For non-VSN The Westin St. John Coral Vista and Sunset Bay Points Packages, when can Owners book a different season?
At 8 months Owners can request reservations for any season.
KA: VSE Non-VSN: The Westin St. John Coral Vista and Sunset Bay Points Package
To book a non-VSN Point Package, which procedure would you follow?
VSE Points Book an HRRP Reservation
T/F: Any non-VSN reservation can be Space Banked with RCI.
False. The Week being space banked must be a true fixed Week i.e. Fixed Week: Y/Fixed Unit: Y
KA: VSE RCI Space Bank
What happens if an Owner of a non-VSN True/Traditional Week does not use all or part of their reservation?
They will lose whatever time is not used.
KA: VSE Non-VSN: Sheraton Vistana Resort, Sheraton PGA Vacation Resort, and Vistana Beach Club
Can non-VSN Owners of Sheraton Lakeside Terrace check in on a Friday?
No. Sheraton Lakeside Terrace only offers Sunday check-in.
KA: VSE Non-VSN Sheraton Lakeside Terrace
How many reservations can a non-VSN Points Package owner have at The Westin Nanea or The Westin St. John (Coral Vista and Sunset Bay Phase)?
There is a limit of three active reservations per package owned.
KA: VSE Non-VSN The Westin Nanea Points Package KA: VSE Non-VSN: The Westin St. John Coral Vista and Sunset Bay Points Package
What can an Owner with a non-VSN Multi-Site Points Package book with their Home Options?
KA: VSE Non-VSN Westin Flex Points Package, VSE Non-VSN Sheraton Flex Points Package, VSE Non-VSN Westin Aventuras Points Package
T/F: Non-VSN Owners can split their Week before banking with Interval International or RCI.
False. Full Week must be available
KA: VSE Dual Affiliated for Exchange