Routing
This key must be hit when routing echos.
What is F24?
When using PGPQ or PGDQ, the cursor must be on this before entering the correct action and hitting enter.
What is the line?
Using this key to exit a case can cause ENPI/EPI "None" errors.
What is the F3 key?
After using F3 to hold a case, this must be done to ensure proper processing or deletion.
What is going back into the case?
"None" errors are items that error out without this.
What is an error code?
This is the USA’s attempt that causes RTG "None" errors when routing an item.
What is attempting to route an item (possibly echos)?
This happens when the USA uses the incorrect action to exit a case if no changes are needed to the household in PGPQ.
What is using F24 instead of selecting the appropriate action code?
These types of cases handled incorrectly can cause ENPI/EPI "None" errors.
What are remarks only cases?
Associates should only use F24 for groupings when this condition is met.
What is when it is the only available action?
These errors present as “None” on the error out report and indicate incorrect processing.
What are "None" errors?
When routing non-PT items such as ECHO or RTG, this is the first step to follow.
What is creating a policy note based on Standard Work direction?
The correct process in PGPQ is to select this before exiting a case with no changes needed.
What is the appropriate action code?
Assessing a case after initial completion, especially if routing/pending, can cause it to error out as this.
What is a "None" error?
In PGDQ, this key is used to suspend the PT before working the grouping.
What is F3?
When an item errors out as "None," the USA does NOT receive this type of credit.
What is touch or completion credit?
To complete routing to a job station, you can either right-click the Route to Job station field or do this.
What is manually enter the job station and job function in the field?
To avoid PGDQ "None" errors, always work this first when accompanied by a PT.
What is the grouping?
Instead of F24, what should a USA put in the action field if the household does not qualify to be grouped?
What is an X?
Remarks only cases handled incorrectly may cause this type of "None" error.
What are ENPI/EPI "None" errors?
A "None" error indicates the USA is processing an item incorrectly and this is lacking for the error.
What is an available error category?
Echo "None" errors may indicate the USA is struggling with processing multiple items received by this.
What is the agent?
When working PGDQ with a PT, use this key to suspend the PT before pulling and working the grouping.
What is the F3 key?
A telltale sign of echo "None" errors is an accompanying completion of this type for the same policy.
What is an outside completion?
When using F3 to hold a case, this can happen if you don't re-enter the case properly.
What is creating non-errors or errors?
The exact action that creates the echo "None" error is this.
What is currently unknown?