Enrollment
What’s the difference between Enrollment and Service Request ticket types?
Enrollment is anything that gets the user started with enrolling in Noom and installing the app while Service Request tickets cover any questions a user might have once they are in the app.
Gio decided to purchase the meal guide while signing up. When will he get charged for this?
Immediately after he signs up.
Dianna has logged into Noom from her smartphone and iPad because she wants to read the daily articles from a bigger screen, however, she has now lost all her data. Why is that?
Logging in from more than one device can cause your program to reset, resulting in full, unrecoverable data.
Alexa began her curriculum 5 weeks ago and submitted a ticket saying " I don't think I get along well with my coach. I want to change." What is the right way to resolve her concern?
Send macro Goal Specialist/Group:: Coach change request sent and fill out Coach Change Form.
True or false: The referral program is only for users in the US at this time.
False
Jeremy signed up for a Noom account through iTunes. How would he redeem his UPID?
His UPID has been automatically redeemed since he subscribed using the app.
According to Greek mythology, who was the first woman on earth?
Pandora
Stephanie canceled her trial and has been using the free version of the app and is wondering why her friend still has access to the Goal Specialist and she doesn't.
She needs to pay a subscription to be able to have access to the Premium version (Groups, Goal Specialist, etc.).
Oscar is reaching out to support because he needs to lose weight quickly. He is asking if there is a type of exercise we can recommend for him to achieve his goal.
Use the macro Service Requests:: Redirect to coach to let the him know that his Goal Specialist is the best person to advise him.
How long before a cancelled iTunes subscription reverts to a free state?
4 days
Complete this sentence by selecting the best answers: To use Noom, you’ll need a device running at least Android ______ or an iOS device that’s an iPhone ____ or better running at least iOS 10.3.3. We also recommend having at least 600mb of free space.
Version 6 - 5s
George cancelled her Noom subscription but still wants to received the DNA information, which macro will you use in order to help him?
Add On::DNA(Orig3n)::Contact Orig3n Support
Lucy,Joan and Louis are all noom customers. Lucy signed up through iTunes, Joan signed up via Noom´s website, and Louis register through Google Play.Which of them can access the User Supportal?
Only Joan
You get a ticket from Lincoln requesting his curriculum to be reset. Which answer is the correct one?.
Reply with macro Service Requests:: Curriculum reset for all users.
Miriam had multiple declined payments which led to her web subscription getting cancelled. What should she do in order to have an active account again?
She needs to sign up again in order to get back into the program.
Noom app can be used on these devices.
1. Android cellphone
2. Laptop
3. Kindle
4. iPhone
1. Android Cellphone
2. iPhone
What macro will you use if a user writes in saying they have certain allergies that are not addressed in the guides?
Add-on:: Allergic or cannot eat item
Seidy signed up for Noom through iTunes and wants to take advantage of our holiday offer. How can she do so?
She can't, she'll need to cancel her subscription and sign up again via Noom.com after her billing period ends and her account reverts to a free state.
Francis is requesting to have the same Goal Specialist as her husband, she is sending over the name and access UFC of the coach she’d like to be transferred to. What is the correct procedure?
Submit a Coach Change Form and include the coach's information in the notes field so she can be re-assigned.
Jadiel is requesting a refund for the guides since he was never able to access them. How much will the refund be?
$49
Jordy reaches out to us saying that he cannot see the email with the password reset link in his Hotmail email. Upon further investigation, you find out that he already completed his profile and has the correct Hotmail email registered. What are the possible solutions for this scenario?
Resend the password reset link.
Ask him to check his spam/junk folder.
Theresa is writing to us asking about some nutritional diet tips. What will you do in this scenario?
Ask her to reach out to her Goal Specialist.
Marissa is requesting for you to change her registered email address. Which of the following steps should you do?
Tap the clipboard at the top of SupportLand.
Choose Marissa's correct access code from the drop down menu.
Adjust the email by copying and pasting exactly what Marissa typed.
Shawn sends in a message saying that he asked his coach a question but has not received a reply after 3 business days. What should you do?
Send the macro Goal Specialist/Group:: Where is my coach? (no reply from coach) and submit Coach Error > Support Feedback Form.
In a bingo game, which number is represented by the phrase “two little ducks”?
22