Password Reset
What are the email addresses that may take up to 24 hours for users to receive the reset link?
Yahoo and AOL
What macro do you send to explain how to continue reading their articles for the day if they aren't receiving anymore?
Explain the user how the feature works with the macro: Issues::Curriculum::Keep Noomin' Reading Confusion
True or False. The Water Log Backfill form should be filled out for any user asking about water tracking.
False, only if they previously had access to the water tracker.
Will data sync across platforms or devices?
No
If the user has done lessons every day but streak is reset to 1. What macro do we use?
Technical Issues::Bugs-845::Course Day Streak Reset
Name all of our current authentication methods.
Email and password, Apple, Google, Facebook.
Do we have a specific amount of articles set for every day of the curriculum?
Yes
True or False: A user saw their friend had access to the water tracker and they do not, so they just need to reinstall and it will be available to them.
False.
Is Noom available for multiple devices besides Android and iOS?
No, only Android and iOS devices
How does the user have to enter meals?
Meals must be entered in the order of breakfast, lunch, and then dinner or this resets the streak to 0.
A user hasn't redeemed their UPID and wants to reset their password. What should we tell them to do?
Redeem their UPID.
The user taps "keep going" but does not get any more articles to read. Why is that?
The course will give users articles based on the reading time limit they set up at the beginning of the course.
How would you reply to customers asking for the water track feature because they heard about it but did not have it in the app before?
Users have the option of canceling and signing up with a new email address to get a new account
What are the minimum requirements to use Noom?
What is "streak indicator"?
It's a meal streak feature that tracks consecutively logged meals.
How can a user logout?
By uninstalling the app
What is Keep on noomin'
“Keep on Noomin'’” will give users the next articles based on the reading time limit they set up at the beginning of the course.
What is the macro for Android users when they're unable to log food, wight , or water from the home screen?
Technical Issues::Android::Customers Lost Access to Food, Weight, and Water Logging from Home Screen
Corruption sometimes is caused by a user switching from iOS to Android?
True
What happens when users enter meals in a different order?
The streak indicator will reset to zero.
What email address will usually produce a blank page when clicking the password reset link?
Roadrunner (city.rr.com) email address
What is the maximum time limit to be set for article delivery?
13-16 minutes
What is a key indicator of a water tracking bug on iOS?
Their water entry reverts to a different number.
What is the macro that advises users can only retain data when switching devices on the same platform?
Service Request::App Settings / Devices::Switching Platforms
If the meal streak was reset by not logging a meal at all, what macro do you use?
Service Request::Food & Meal Logging::Meal Streak Reset