Alert Queue
An alert that is cancelled in app by the user or disarmed.
What is green?
Where all actions that were taken on an alert and additional details should be documented.
What is Dispatcher Notes?
Must be done before dispatching on a confirmed emergency when available.
What is talk-down?
"It appears that your location services are turned off. In order for me to notify Police, can you tell me your most current location?"
What is No Location Available?
Offers a sensor based system or a camera only based system.
What is Wyze?
Done for 60 minutes after dispatching or reaching the dispatch step in our procedures.
When to leave the alarm as active?
Last name and phone number on file.
What are security questions?
Must be provided to the Police when dispatching.
What is the Case ID/reference number?
"Okay, then I'll need to verify your safety via phone"
What is Call Explanation?
Talk down is seen as regular call with no pop-up.
What is Solink?
Where to find any SMS messages sent from the user after an alert is closed out.
What is the chats tab?
Banners where talk-down is not required.
What are courtesy call/sms banners?
The Premise ID used when Toronto Police Service.
What is the first 8 characters of the address?
"Stay calm, we are notifying Police"
May not have a civic address for the emergency.
What is Truelook?
Send Police automatically logs alarms that are cancelled within this time frame.
What is 30 seconds?
Details on how alerts are created for the dealer.
What is the trigger badge?
The button used to transfer the call to the Infinity of the agent handling the alert.
What is Park to Agent?
"Thanks for verifying your safety – I have cancelled your alert"
What is Call Follow Up?
Only monitors physical panic buttons.
What is Whsper?
What is view archived alerts?
Where to find Responding Party contact information.
What is the Households badge?
"Thanks for verifying your safety. I will attempt to cancel the police dispatch, but since Police have already been notified, they may still show up to complete a wellness check."
What is Cancel After Dispatch
All dealers that have talk-down capabilities.
What is Verkada, Solink, and TrueLook