Recipe Right
GUEST Service Standards
Portion/Batch Sizes
Misc
GSS
100

What are the 5 Recipe Right Items?

Dry Mix, Apples, Bacon, Chic Strips, unbreaded chic.

100

What does the "G" stand for in the Kitchen?

Get busy (before it gets busy)

100

How many portions do you get out of a 1x of Carrots?

What is the weight of 1 portion of carrots?

1x=8 orders of 4oz per order

100

What are the 3 bullet points on the "S" under Show and Share in GSS?

• Pick up product to show Guests. 

• Share product knowledge. 

• Remind Guests about CB Rewards

100

When is the correct Floor leadership scheduled in GSS?

All day from open to close

200

What are the targets for the 5 Recipe Right items?

Dry Mix .15

Apples .06

Bacon .04

Strips .07

Unbreaded chic. .05

200

What does the "S" stand for in GSS?

Show & share


200

How much does an order of barrel bite Onion Petals weigh?

8oz (2 of the 4oz portions

200

What are our Guiding Principles?

U.T.A.H

-Urgency with a purpose

-Team Player

-Appearance

-Hospitality First

200

What does H.U.L.A stand for?

Heads Up Look Around

300

Where should the hitting the target form be posted?

Office and Breakroom

300

What does the "T stand for under Kitchen Team?

Temps & times 

• Serve hot food HOT and cold food cold. 

• Check temperatures and hold times.

300

How much does a portion of fried apples?

5oz

300

How many croutons come on the Chicken N' Dumplin soup?

no croutons, no crackers

300

What is the Conversion goal for GSS in NOP?

Higher than 20%

400

What 5 items are supposed to be on low volume?

Fried Apples, Corn, Carrots, Mac and Cheese and Soup.

400

What are the 3 Teams for G.U.E.S.T service standards?

-GSS Team

-Dining Room Team

-Kitchen Team

400

How much sugar goes in our sweet Tea?

5 Cups

400

What Zone is responsible for checking Restrooms?

Zone 3

400

What are the 3 current Sales Drivers?

-Easter (Theme)

-Candy

-Grocery

500

What are the 5 Supply Items on the hitting the target form?

Napkins, Detergent, Foam Clamshells, 

Oval Container and 3 comp. container.

500

What are the Goals for these 3 metrics.

S2P?

KDS?

S2E?

Goals: S2P 9.2 mins | KDS 9.5 mins | S2E 18.7 mins

500

How many shrimp and creole sauce come in the Louisiana Shrimp Skillet?

10 Shrimp and 1 #16 blue disher (2oz)

500

What are the Regional/Company Priorities?

-Seat 2 Eat

-Safe Clean Stores

-Food Quality and Safety (Immaculate Clean)

-Labor, Food, and Supply Cost (Controlables)

-Retail Conversion and Authentic Selling

500

What are the 3 Authentic Selling Behaviors?

-Meet and Greet

-Show and Share

-Add and Invite Back

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