NORDY CLUB LEVELS
Influencer
What is the annual fee for both Nordstrom cards?
$0
After 1 year
Where do you make the form for a COG?
On the register
Where does a marketplace return go?
To the drop off location on level 1. At the delivery dock.
What is the highest level for Cardholders?
ICON
Influencer, Ambassador, and ICON Cardholders.
On a regular day, how many Nordstrom notes does a customer receive if they open a Nordstrom charge?
$40
If a customer recieved a shirt instead of a pair of pants, what time of form would you use?
Inventory Adjustment Form
Can a Marketplace item be resold in store?
No.
What is the annual spend to become an Ambassador?
$5,000
How many bonus points days does an Ambassador get a year?
4
Is there a limit on the number of standard Nordstrom Notes a customer can receive?
Call your manager and ask them to put in a service request.
What do you do if your customer received the wrong Marketplace item?
You can process the return and change the return code to "Wrong Item Received".
The amount of money you need to spend anually to become an ICON
$15,000
How much money in notes do Ambassador's receive in reimbursements for alterations a year?
$300
What if my customer has incorrect information on their Nordy Club profile?
Call System List 12
Who do you call for Nordstrom Gift Card questions?
System List 11
Can a Marketplace return be VOIDED after the fact?
No.
How many points per dollar does an Ambassador get on a double points day?
6 points per dollar.
How many notes would a INFLUENCER Cardholder receive if they spent $500 on a Personal Double Point Day?
$20 Nordstrom Note.
How would you upgrade a customers Nordstrom Retail/Debit to a Nordstrom VISA?
The customer has to fill out a paper application and call System List 12.
If a customer received two different sizes of shoes from store 808, what form would you use?
Transfer form
If a marketplace item was a gift, how does the customer get their money back?
E- Gift Card that is sent to the customers email address.