811
How many ways are there to process a locate request?
2
What is the name of the softphone platform that calls come through?
Five9
What color markings are used for proposed excavation sites by the excavators indicating where work will take place?
White
What helps CSR's know what to say to callers?
Speech Guidelines/Scripts
How many different mapping tools are used to map with?
3
Draw Circle
Draw Polygon
Draw Line
What are the ways to process a locate request?
Online/Web
Calling into the call center/Phone
What is the queue that CSR's reach out to for help?
Assist
What color of the APWA Color Code Chart is used for gas?
yellow
What two places can the speech guidelines/scripts be found on?
Five9 and Confluence
The dig site on the map is shown in what color?
Blue
How many days do members have to respond to a normal notice?
3 working days
Is Assist a warm or cold transfer?
Warm
What color of the APWA Color Code Chart is used for water?
blue
What is SC811's intranet called?
Confluence
The intersecting street is shown in what color on the map?
Red
What are excluded in the response time frame for members on normal notices?
The day the locate is called in, weekends, and holidays
When you transfer a caller to the disclaimer line, is it a warm or cold transfer?
Cold
What color of the APWA Color Code Chart is used for power?
red
What system do SC811 employees clock in and out on?
Bamboo HR
Verification must be done in full, top to bottom, on every locate request? True or False
True
What system do we process tickets in?
Exactix
What does it mean when callers are in the queue?
They are waiting for a csr.
What color of the APWA Color Code Chart is used for communication lines?
orange
What is the name of SC811's instant messaging platform?
Slack
How many minutes of 'personal' time does each employee get per day?
20