Calling Out
This person must be contacted first when a colleague calls out sick.
Who is the Administrator on Call (AOC)?
Planned absences should generally be requested at least this far in advance.
What is two weeks?
Referrals should never be accepted without this being confirmed first.
What is confirmed POS?
A provisional version of this document should be prepared before intake and left with the caregiver.
What is the crisis plan?
START Coordinators use these plans to guide service intensity and determine readiness for inactive status.
What are START plans?
This time is when the colleague must call the office to notify the PSA/Office Manager.
What is 8:30 AM?
Before taking vacation, employees must ensure these are current and complete.
What are required documentation and work responsibilities?
Coordinators must contact the primary caregiver or support system within this timeframe after assignment.
What is 24 hours?
The first intake meeting must include these forms and documents.
What are consents, ROIs, and the provisional crisis plan?
Before beginning the transition process, coordinators must consult with these leadership roles.
Who are the Clinical Team Leader and Clinical Director?
Colleagues should expect this if another staff member covers their on-call shift.
What is receiving a different on-call shift later?
For exempt employees, vacation is deducted when this amount of time or more is taken in one workday.
What is two or more hours?
The first intake meeting should be scheduled within this number of calendar days.
What is 7–9 calendar days?
These two items must be completed within 30 days of enrollment.
What are the Intake Packet and ABC?
The transition process focuses on increasing the team’s confidence implementing this document.
What is the CSCPIP?
When calling out sick, colleagues should primarily use this type of leave.
What is sick time?
This type of leave can be requested ahead of time for scheduled medical appointments.
What is sick time?
If there is no response after this many outreach attempts, additional action is required.
What are 3 attempts?
This document must be completed within 60 days from referral assignment.
What is the CSCPIP?
At minimum, these three participants should attend the inactivation planning meeting.
Who are the person served, care provider, and NBRC Service Coordinator?
This form of communication alone is not sufficient when calling out.
What are unanswered texts or voicemails?
Vacation time may only be used after this has happened.
What is accrual of vacation time?
The enrollment date in SIRS is based on this date.
What is the date the intake is scheduled?
These assessments must be completed within 90 days if applicable.
What are FEIS and PEIS?
Cases involving inactivity due to non-participation must be discussed with these leadership roles.
Who are the Clinical Director and/or Program Director?