Allstate
Who is the liaison for Allstate?
Cara
The owner/LH has failed to provide us with the documents needed for processing. We will be moving forward with the special transfer process, Please provide a front and back copy of the check (or whatever the acceptable POP format is) to proceed with processing.
Blanket STP approval
Name two sellers that have blanket STP approval
Allstate, National General (after the 30/60 day mark), United Automobile (TX STP only), USAA, Mendota (TX and AZ only), Tesla, Guard Insurance, NARS (North American Risk).
What chat are we to use to communicate with management about our questions?
Northern Division teams chat
All emails received after 3:00pm must be answered by when?
12:00pm next business day
6
When is this template used?
• Subject Line:
• Lot
• Yard State:
• Title State:
• What is needed to process to state normally?
• Alt-D options in Yard state?
• Alt-D options in Title state?
• Did TE make an error?
Abandonment review
Which seller has blanket approval for abandonment if the proquote is under $500?
Guard Insurance
What is this template used for?
Lot-
VIN-
State-
Reason-
MVR request
When sending an email to Allstate liaison for POP, what must the email contain?
Lot #, VIN or claim #, type of POP the state needs, "Hello", "Thank You"
What is the current directive for unperfected titles with seller Allstate if Copart has the vehicle and the OTP has not been launched?
Allstate unperfected template
IE: Title is unperfected, we have the vehicle, how would they like us to proceed, lot cannot be closed due to the vehicle in our possession.
When is this template used?
The owner/LH has failed to provide us with the documents needed for processing. Title Express is seeking approval to move forward with the (Insert Alt D). Please note that there will be a fee of $ to move forward with processing. If you approve the alternate processing option, please provide a front and back copy of the check (or whatever the acceptable POP format is).
All sellers without blanket STP approval when the OTP has been launched.
Which seller has blanket approval for all alternate disposal options (IE: junk, BOS, STP)?
Guard Insurance
What is this template used for in the team chat?
Lot -
VIN -
Reason -
Re-open request
What should be included in an email when contacting the seller?
Lot #, Claim #, VIN, "Hello, good morning, good afternoon", "thank you", (body of email) Copart is needing
A LOG is not required for negative equity vehicles but only applies to a specific group of lenders. Name 1 lender where the LOG is still required.
Ally, Mazda Financial, Toyota Financial, Southern Bank
When is this template used?
The owner/LH has failed to provide us with the documents needed for processing. Title Express is seeking approval to issue the OTP without compliant owner/LH documents and proceed with special transfer processing. Please note that there will be a fee of $ to process. If we do not, then we need approval to proceed with (Insert Alt D) and there is a fee of $ . Please advise which route you would like to proceed with and provide a front and back copy of the check (or whatever the acceptable POP format is).
All sellers without blanket STP approval when the OTP has NOT been launched.
Which seller has abandonment blanket approval for lots with a proquote under $1,000?
National General
What is this template used for in the team chat?
Lot # ~
Question ~
Research Completed ~
Suggested Solution
Question template
If an email was received before 3:00pm what is the lastest time that email needs to be address?
3:00pm same day.
What is the current Allstate directive for unperfected titles where the OTP has been launched?
If the okay to pay has been launched, the lot will need to be reviewed for purchase immediately, no alt d options are to be sent to the adj.
When is this template used?
This lot has now reached aged inventory, compliant transferable documents have not been received, however we will be able to proceed with Special Transfer Processing once payment has been launched and proof of payment (list specifics of POP requirements), is obtained, please provide approval to launch payment to begin the STP process.
If payment has not been launched and we have blanket approval for STP.
For Bristol West, if we receive a seller response that states the "CR" was contacted, how is Aged to work this lot?
Diary out 1 week to allow time for the adjuster on file to respond and provide directive.
Name one reason that Cindy's Aged Team chat is used for?
Important updates, Grid changes, Blackout dates, seller changes, mandatory OT knowledge, Copart updates.
Who do we NEVER email?
Allstate