It's Not Rocket Science
Who was the first person to walk on the moon?
Neil Armstrong
Why might a client be given a 13-week standdown?
They have become voluntarily unemployed
Were dismissed by employer for misconduct
Failed their obligations for a third time in the last 24 months
Have refused an offer of suitable employment
A client has a hardship count of 34 grants in the last 12 months and doesn't have a case manager. What steps do you take?
Complete any hardship actions as you usually would and make a decision about assisting or not.
Send a referral through S2P with the details and reason for referral
Can a client receive assistance with Emergency Housing if they currently have a 50% sanction imposed?
No
I taught myself how to solve a Rubix cube in a minute
Dylan
What are the names of each planet in our solar system?
Mercury, Venus, Earth, Mars, Jupiter, Saturn, Uranus, Neptune
When applying for a main benefit and there is more than one event, which would we use to determine the entitlement date?
The later date (most recent event)
Name two of the preferred suppliers for whiteware assistance
Big Save, Noel Leeming, Trade Depot, Fisher & Paykel (Haier)
If a client doesn't meet their obligations three times within a 2 year period, what happens?
Their payments will be cancelled
My fastest 100m time was 11.5 seconds
Rex
Which comet is considered to be the most famous?
Halley's Comet
Name a situation that the 28 day rule would apply to a client when applying for benefit?
Client has a health condition, injury or disability
Sole parents
Client has lost financial support of partner due to death, separation/ending of relationship or partner going to prison
Name three payment exceptions for the contact centre
Alcohol interlock payments, car repayment arrears, course participation allowance, limited license costs/impounded car fees, birth certificate not applied for in person at DIA office, essential home repairs, insulation and heating programme, medicinal cannabis, new employment transition grant, SH rent arrears, Skip bins (Auckland clients), Tents
What are the four non-financial sanctions
Community work experience, report job search, upskilling, money management
I almost lost two of my fingers when I was in primary school
Annika
What type of animal was the first to be sent to space?
Dog
The entitlement date for Sole Parent Support is usually... (name one option)
Day after separation from partner
Day after financial assistance from partner ceased
Day after partner was taken into custody
Day after employment ceased where the client was earning at a disqualifying rate
Day after partner died
Date of birth of child
Date of arrival into NZ
Date of release from prison
What are the obligations that must be read out to clients when approving a hardship payment?
The information you have provided is true and correct and you have left nothing out
You are aware you will need to pay back any recoverable assistance that has been granted to you (if recoverable)
You agree to use this payment for the purpose it was approved for.
Is a single person with no children is given a grade 2 financial sanction, what does this look like for their payments?
100% suspension for main benefit and any extra help payments
I can speak three languages
Benny
Astronaut comes from the words astron and nautes. What do these words mean?
"Star Sailor"
Astron (Star) and Nautes (Sailor)
When assessing the length of an intial stand-down, what is taken into account?
The client's average weekly income before their entitlement date and the number of dependent children in care at any time during the same period
What is an exception we can consider when a client fails to meet their hardship obligations?
Unforeseen hospitalisation, seriously sick or injured, bereavement of immediate family, emergency or adverse event, victim of violent crime or family violence
What are the three stages in the traffic light system and what do they each mean?
Green: Client is complying with obligations
Orange: Client has failed an obligation without good/sufficient reason and has 5 working days to dispute or arrange appt to recomply
Red: Client is actively sanctioned and has not yet recomplied
I build and paint Warhammer 40k mini figurines
Mikayla