Records
True or False: Paying off all fines will lift a barment?
False: Paying off fines will not effect barment, the only thing that could lift/cancel a barment would be getting convictions dismissed. The only way this "effects" a barment would be if all fines are paid and there is something with a J-code included. They would then be able to switch to the "drive anywhere" TRL versus work only.
Can someone get an ID/DL without a photo if taking their photo goes against their religious beliefs?
A person may be issued a “Valid Without Photo” credential for an ID, an Operator’s License or Chauffeur’s License when the proper identification and information is submitted.(CDLs require picture)
When a person states a photo license violates their beliefs of his/her religion, the customer must present to the licensing personnel a signed statement that the taking of a photograph and its use as identification violates the beliefs of his/her religion. The religious preference must be designated on the statement and the statement must explain the religious basis on which the objection is founded. Scan the statement at the time of issuance using scan code VWOPV.
The driver’s license issued to qualified customers is the same format as the current photo driver’s license except that in the photo space is replaced with a message stating “Valid without Photo” .
Issuance staff will need to change the designation on the Documents Tab to “Valid w/o Photo” so the system will add the correct wording to the credential. DO NOT take a picture of the backdrop. Credentials issued “Valid without Photo” will only be allowed to obtain a non-compliant Real ID card.
Customer must submit Form 430323: Request for Non-Photo ID when renewing. Persons presently holding a license valid without photo, appearing for a renewal, will be subject to these same requirements.
The objection to a photograph for personal or cosmetic reasons shall not be considered acceptable reason for issuance of a driver’s license valid without photo.
A CDL driver would like to add "Hazmat" endorsement to his license. What all does he need to do?
*Complete ELDT if first time having it (MUST DO FIRST)
*Complete fingerprint/background check
*Take knowledge test
*Self Certify/Med cert if desired
When a customer comes in with a passport, I-766, I-94 or I-551 (SS card) with multiple different variations of their names, what should you do?
*Ask the customer which is name is first, middle, last (don't assume, some have multiple names or no middle name, etc)
*Enter name from legal doc as legal name in ARTS
*Add other name versions in as Alias and scan that doc with the correct name selected from the drop down on the document tab.
**ALSO, look at back of card to see if there is more of their name spelled out then there was on the front of the card
How long do we store documents at the stations?
3 months and 6 months for medical/vision reports
True or False: We can use an old TRL line to issue a new TRL for a new sanction.
False-We never use an old TRL line that they were issued off of for a new TRL. We will ALWAYS create a new TRL that includes the new sanctions. If we don't, the TRL will cancel itself overnight and the driver will no longer have a valid TRL.
At times, immigration documents must be verified through SAVE. What does "SAVE" stand for?
Systematic Alien Verification for Entitlements
To qualify for a Intermediate license, what requirements must be met?
*Must be at least 16 years old
*Held a VALID permit/SMRL/Combo for at least a year
*Accident/Ticket free for at least 6 consecutive months with VALID license and have no penalty or waiting period after a violation of their SMRL license
*Have completed an Iowa-approved driver education course.
*Parental consent
If a VLS customer presents you with an I-20. What are they in the united states for and how do you know when it expires?
College Student. Expiration date is on I-20. The system will add up to 60 days, not to exceed a 2 year credential.
If a re-exam customer calls with questions, how can you best help them?
Take their name, customer number and phone number. Pass it on to the consultant doing their re-exam to return their call. DO NOT answer questions.
**Similar, person calling docs office for more medical info needs to be the one talking to doc when they call make to make sure person reviewing report has/gets all needed clarification.
When do we lift a sanction and when do we rescind a sanction???
If we receive notification that customer completed requirements BEFORE the pending suspension (paid fines, showed proof of insurance after an accident, etc) then we would "RECIND". If the notification is dated AFTER the start date of the sanction, we would "LIFT" it.
How are birthdates listed on a foreign passport?
Day/Month/Year. BE CAREFUL!! ask to verify if you need to. :-)
If someone has a "D" restriction on their Operator's License, what restriction do they have?
D-Prosthetic Aid. Require prosthetic to drive.
When on eligibility tab, these programs may "run" in the background to check driver identification and eligibility. What do these stand for and what are they each looking at?
PDPS, CDLIS, SPEXS and National Driver Register
PDPS-"Problem Driver Pointer System" is a national system to report accidents, convictions and sanctions. Helps track driving behavior of Iowa residents while they drive out of state. Used in all 50 states.
CDLIS-"Commercial Driver's License Information System" lists commercial driver's license holders across states and ensures drivers only hold one CDL and that CDL are not issued ot anyone who is suspended, revoked, etc
Spexs-"State Pointer Exchange Services" is a nationwide system that identifies the state of record where that customer holds a license to ensure they only have one license. It promotes road safety, helps prevent fraud/idenity theft and promotes consistency between states. NOT ALL STATES USE SPEXS. States that use SPEXs do not return a CDLIS response as SPEXS covers that requirement.
NDR-"National Driver Register" is a nationwide repository of all information on problem drivers and a central contact point for federal, state and territorial authorities in efforts to stop problem drivers from applying for original or renewal licenses. We participate in the maintenance of this by submitting a record of all withdrawal actions (drivers actions)
When accepting documents to be adored, which ones need to be date stamped and intialed?
*Med/Vision Reports
*Anything TRL related (IID, SR22, app, etc)
*SCOFLs
*Envelope of county work received
Can bankruptcy lift an accident suspension for failure to post security deposit?
Yes, if the customer files bankruptcy and the IA DOT is included in the bankruptcy it would be able to be lifted. We would just need their "Petition to File" and "Schedule F" that they should have from their lawyer. ****The Iowa DOT MUST be included in the list of creditors.)****
What is a Special Instruction Permit?
Given after a customer receives a suspension or denial when we have received a medical report recommending OT and a letter from the rehab facility that is providing OT to allow a customer to practice/drive with OT staff ONLY. Medical report cannot be marked "no" under physical/mentally capable of driving and cannot have a convulsive disorder. Will get restriction saying "only valid for operating a motor vehicle when accompanied by a Driver Rehabe specialist". Good for 6 months and cost $10. All requests for these should be directed to supervisor to get driver fitness approval.
One year.
*Expires date on i-94 or 1 year...whichever is sooner
What do you do when a minor states they have been emancipated from their home and there is no parent/guardian who has custody to sign for them.
It will be permissible for that customer to have a relative up to and including a fourth cousin sign the parental consent providing that relative has assumed responsibility for the minor. This person must provide a written affidavit that they have assumed responsibility for the minor and sign it in your presence or it needs to be notarized. If there is no person within the fourth degree of consanguinity to sign, then the minor is not eligible for a DL or ID.
*Foster child>>DHS is authorized to complete the consent form. Or someone may have an affidavit from DHS giving them permission to sign (a foster parent or relative usually.)****We are not asking for proof, if they are willing to sign and take that legal responsibility, that is on them.
Who is the Director of the Iowa Department of Transportation?
Scott Marler
Name three convictions if included in a BAR (not "baby BAR") that would make a driver ineligible to get a Temporary Restricted License.
C21-Felony in use of Motor Vehicle
C24-Violation of Accident Agreement
C54-Leaving the Scene of an Accident
C56-Manslaugher
C57-Vehicular Homicide-OWI
C135-Leaving the Scene of property damage accident
C168-Personal Injury
Coralville station is station #____and its supervisor is______.
DL24. Jessica Green
What countries does Iowa have reciprocity agreements with? If these customers hold a valid DL from their country, they will not need to do testing here and it will transfer as if they were coming from another state.
Iowa has reciprocity agreements with:
• Canada
• Germany
• France
• South Korea
• Republic of China (Taiwan)
When a customer's peripheral vision is less than 100 degrees MONOCULARLY or less than 110 degrees BINOCULARLY, their license will_________.
Be suspended.
When a customer buys a new car and has not yet received their plates/registration in the mail, we are okay to complete the drive test as long as the registration applied for paper plate is not more than _____days old, a bill of sale that is not more than _____days old OR a property assigned title that has not been assigned for over _____days.
45. 30. 30