Kris Docs
The Kris doc to troubleshoot RAMS
What is Common RAMS Issues and Solutions
This Banker went to Mexico with a friend this past June
Who is Kaysha
This code should be used if you are filing a RTRF when you are not on a call
What is NOT READY SAR
This is the button you click to find a customer's account using social security number or account number
What is lookup
This NOT READY code should be used when you are in a Huddle
What is NOT READY TEAM HUDDLE
The Kris doc to walk you through a fee refund
What is How to refund a Fee
This Banker was lost in the woods for over 4 hours
Who is Justin
This RTRF should be done if you are suspicious of the caller
What is Pretext Caller
This is the button you click when you need to see what the last processing status was for an account
What is View More Details
The name of the survey that is taken by the customer after receiving help with a banker
What is Gallup
The Kris doc to assist with an External Transfer in Compass
What is How to Assist a Customer with the External Transfer Service in Compass
This banker went on a swamp tour in New Orleans
Who is Brooklyn
This RTRF should be used if you believe fraud or attempted fraud has been done targeting elderly customers specifically because of their age
What is Elder Abuse
You should do this on your breaks and lunch daily to keep RAMS running smoothly
What is clear cache and cookies
This is the line you should call when you are going to be out for any reason when you are scheduled to work
What is the Attendance Line
This Kris doc will show you how to find a customers IBN information
What is How to Locate a Customer's IBN
This banker went to an interactive art exhibit in Miami with her brother
Who is Amanda
This Fraud RTRF would be done if Fraud was conducted via the customer's Electronic Banking or if their Electronic Banking has been hacked or compromised
What is Electronic Banking Fraud
This option you can select from RAMS to view images of transactions done on a customer's account
What is Webview
This is how Stephen gives the All Clear each night for EB Chat
What is EB NOT READY NOT READY
This doc will provide the steps when a customer receives the "Unable to complete" error for Zelle, Bill Pay and Mobile Deposit
What is Zelle, Bill Pay and Mobile Deposit Blocks
This banker has 5 kids
Who is Lis
This Fraud RTRF would be done if someone deposits bogus/fraudulent checks in an attempt to defraud Regions
What is Deposit Fraud
This is where you can click in RAMS to view Checkcard authorizations
What is PCCS View
Regions 5 Core Values
What is:
Do what is Right
Put people First
Reach Higher
Focus on your Customer
Enjoy Life