Dispatch Teammates
She would rather be on a boat right now, singing karaoke.
Who is Pam?
This client was formerly know as Morrison Supply Company.
What is Reece USA?
Where we leave all important data regarding the work we have performed while coordinating.
What are service call notes?
NovaCopy
What was Novatech previously named?
CEO of Novatech
Who is Dan Cooper?
She spends her weekends island hopping and she named her dog after a member of BTS.
Who is Sheila?
This client asks for 4 toner at a time for 1 machine on a monthly basis.
Who is Shelby County?
This console has an ambulance.
What is the Dispatch Console?
7251 Appling Farms Parkway Memphis, TN 38133
What is Novatech's billing address?
Technical Services Manager
Who is Calvin Gammon?
She's a Great-Grandma who likes to get crafty.
Who is Bobbi?
This client sends requests through their internal portal, but their internal IT department is oddly cool with end users sending requests straight to Dispatch. Zachary Skinner and Joe Sloan handle most of their service calls.
Who is McLeod?
Kerry refers to this button as the 'germs' button.
What is the equipment list?
1998
What year was Novatech founded?
The Senior Vice President of Services
Who is Ted Becker?
She's got Pooh everywhere.
Who is Robin?
This clients says parts are pre-approved up to $500.
Who is Security Finance?
The names of 2 companies that used e-Automate before being acquired by Novatech.
What are Managed Print and Atlantic Business Systems?
The name of 5 of the printer makes Novatech services.
What are KMBS, HP, Canon, Ricoh, Sharp, Brother, Xerox, Zebra, etc.?
The Vice President of Human Resources
Who is Carrie Padilla?
D.O. is her soulmate.
Who is Zwan?
Their ticketing system is ServiceNow and all their invoices, regardless of service contract coverage are set to $0.
Who is Prisma?
We select these notes to 'automate' updates for our clients.
What are automated client communications?
First Horizon Bank was the catalyst for Novatech moving into this market location.
What is Dallas, Texas?
He is the Service Manager for Malden, Jackson, Memphis, and Nashville.
Who is Ashley Calvert?