Developing and Maintaining Work Relationships
Why is it important to get along with coworkers?
It helps you work better as a team and makes the job more enjoyable.
What is the first thing you should do when greeting a customer?
Smile and say hello.
How should you answer the phone at work?
Say hello, your name, and ask how you can help.
How do coping skills help?
They help face situations, take action, be flexible and persistent in solving problems.
What should you do before leaving for work?
Make sure you have everything you need, like your lunch and work clothes.
How can you show respect at work?
Be polite, listen, and follow rules.
How should you speak to a customer?
Use a clear, friendly voice.
What kind of voice should you use on the phone?
A clear, calm, and friendly voice.
What are the five coping skills?
Deep breathing, talking to someone, going for a walk, listening to music, counting.
Why is being on time important?
It shows you’re responsible and ready to work.
What should you do if you disagree with someone at work?
Stay calm, talk it out, or ask for help.
What should you do if a customer asks for help?
Listen carefully and try to assist.
What should you do if you need to put someone on hold?
Ask politely and thank them for waiting.
What are five reasons we use them?
Frustrated, stressed, angry, overwhelmed, anxious
How can you get ready mentally for work?
Think about your tasks and stay positive.
How do you build trust with coworkers?
Be honest, reliable, and kind.
What if you don’t know the answer to a customer’s question?
Tell them you’ll find someone who can help.
What if you don’t understand what the caller is saying?
Ask them to repeat it nicely.
What are coping skills?
The methods a person uses to deal with stressful situations.
What should you wear to work?
Clean, neat clothes that follow the dress code.
What does being a team player mean?
Helping others and working together.
Why is eye contact important when talking to a customer?
It shows you’re paying attention and care.
Why is it important to listen carefully on the phone?
So you can help the caller the right way.
When do you use your coping skills?
When you feel like you need to.
What’s a good way to start your workday?
Greet others and check what you need to do first.