Trilogy Service Standards
You should smile and say hello within how many feet from someone in the building?
10 feet.
(10 foot rule)
T or F: 3 is the minimum requirement for evening activities that should be offered weekly.
FALSE: 2 is the minimum.
T.A.W.B
Team Approach Works Best
What place did we get for Campus in Color out of the entire company?
2nd Overall!
What app does Trilogy use for all communication?
* extra 10 points per person that has the app on their phone*
Workrede
BRRR!!! Cold weather is coming quickly! What color should your long sleeve be if wearing one under your polo?
White
T or F: For shift pick ups Monday-Thursday, you can receive 50 STARS as a Buy Back Option.
TRUE
P.A.T.D
Pay Attention to the Details
What does CRCA stand for?
Certified Resident Care Associate
How much money does Trilogy give each month towards stocking a careshelf?
$250 each month.
(However we have been given $500 until the end of the year)
Within how many minutes should a guest be greeted?
5 minutes
T or F: All full-time and part-time employees will receive a full size turkey to take home.
TRUE
B.H.C.M
Best Healthcare Company in the Midwest
Which Friday of the month is PTO cashed out on?
(HINT: 1st, 2nd, 3rd or 4th Friday)
3rd Friday
What is STARs used for?
Recognition
What do we place outside of the room of a passing resident?
Hospitality Cart
T or F: You can receive 50 STARS for referring a resident.
FALSE: You can earn 100 STARS!
T.B.V
Trust But Verify
Who was March's OGO?
Angela Hunt
Trilogy offers a home buyer program through the Foundation. What is the program called?
Susan's Savings First Time Home Buyers Program
We should always have a model room (census allowing).
What room number holds our Legacy model room?
Room 104
T or F: $1 is the minimum you can donate weekly to the foundation
FALSE: you can donate as little as 25 cents a week!
L.E.A.R.N
(HINT: Best Customer Service Recovery Method)
Listen
Empathize
Apologize
Respond with a solution
Notify those involved in the situation.
What year did we first reach #1 in the company?
2024
Starting in 2025, those who are enrolled in Trilogy's health insurance will receive virtual primary care, virtual urgent care & virtual counseling at what cost to the employee per visit?
$0. This benefit is FREE