THANKSGIVING
What city host the annual Macy's Thanksgiving Parade?
New York City
What is the name of the policy that states we must greet customers or employees as apart of our Customer Service Standard?
10-foot rule!
Which staff members are responsible for answering incoming phone calls?
Everyone! Team Approach Works Best!
What company inspired the traditional image of Santa?
Cola-Cola ads beginning back in 1931
If a staff member has a question on their benefits, who do they contact?
The Benefit Resource Center
888-350-0532
benefits@trilogyhs.com
What are the two most popular side dishes for a Thanksgiving Dinner?
Mashed Potatoes and Stuffing!
What's the proper way to answer the phone?
Three part greeting. "Good Morning, Thank you for calling Cobblestone Crossings Health Campus, this is name. How may I help you?"
*Answer within three rings.
*Ask for permission to be placed on hold.
When should the kitchen drink cart / dirty dish cart be out in the hallways?
The dirty dish cart should only be put out in the hallways after trays have been passed out.
What is the most recorded Christmas song?
Silent Night
What is one way Trilogy invests in their employees?
ER3, scholarships, tuition reimbursement, weekly pay, QWI (quarterly wage increases), and more!
How long was the first Thanksgiving feast?
3 Days!
To Live in a Safe Environment that promotes, maintains & enhances dignity & respect of the full individual is the definition of what?
Resident Rights
Every resident has the same rights as they would in their own home.
Examples:
1. Right to order/eat as much food during meal service as they please.
2. Right to having visitors they approve of.
3. Right to refuse a shower or medication.
4. Right to refuse treatment.
5. Right to have control/say on their treatment plan
(All of these rights have proper procedures to follow. See your supervisor for additional questions.)
What is the meeting called that is a scheduled time to share desired goals for the resident’s stay and develop a plan for discharge or continued stay?
These are scheduled 3-5 days after admission with the Director of Social Services.
What happened on the 9th Day of Christmas?
My true love gave to me, nine ladies dancing!
How does Trilogy help assist employees who have had a recent financial hardship?
Emergency Assistance Program
Campus Awarded: $200 -miss car payment, home eviction, utilities shut-off, groceries, house repairs.
Company Awarded: $500 - $1,000 - Life-threatening medical emergency for primary family (cancer, domestic violence), death of an immediate primary family member, catastrophic loss due to natural disaster, domestic violence
Which two NFL teams have played the most games on Thanksgiving Day?
The Detroit Lions and the Dallas Cowboys
What is the proper response when a customer ask a question that you don't know?
"Let me direct you to someone who can best answer that question for you."
Where can employees find communication regarding policies, resources, campus goals, and etc?
Workrede!
Every employee should have this app downloaded to ensure that they receive important communication from department leaders and home office.
This app also provides resources for employee success, such as: benefits, TSS standards, STARS, Apprenticeships, and so much more.
What holiday was 'Jingle Bells" written for?
Thanksgiving!
"Jingle Bells" was written in the mid-19th century by James Pierpont while he experienced a bout of homesickness while living in Savannah, Georgia.
Where do employees go to apply for continued education through Trilogy?
Guild
What year did Thanksgiving become an official U.S. federal holiday?
1941
What is the acronym for resolving customers concerns?
L.E.A.R.N
L-Listen without interrupting
E-Empathize with the family member or resident
R-Respond by doing something you can at the moment to correct the concern and let them know you will be completing the Concern Form for follow-up
N-Notify by completing the Concern Form and turning the form into the appropriate department leader.
Where can employees find the TSS Standards guide?
Workrede or Compass
What two things inspired the red and green colors for Christmas?
Holly and Coca-Cola
How can Trilogy financially assist employees that need everyday essentials, such as, purchasing tires, electronics to help with schooling, education, and home goods?
Purchasing Power
Purchasing Power lets eligible employees purchase computers, electronics, exercise equipment, education, and household goods through payroll deductions. There is no credit check and the risk often associated with sub-prime financing is eliminated.
Credit limit is based on length of employment with Trilogy.