NEW(er) PRODUCTS
This manufacturer has 3 new collections on our floor, includes leather, fabric, SPO, and is a medium price-point to take the place of the Klaussner void.
What is Stone & Leigh?
EVERY customer needs to know Steinhafels carries:
What is:
-VIP protection
-Dec solutions
-Bedding
An employee must work this number of hours per year to qualify for ESOP.
What is 1,000 hours?
This vendor is know for its' "Blue Steel" frame.
What is Flexsteel?
This is the most common reason a VIP claim is denied.
What is accumulation?
What is the Cozzia Quantum massage chair?
A $4000 order broken down over the 18 month Wells Fargo financing plan is _________ per month.
What is $222 / month?
Selling VIP is worth this much in margin %.
a.) 81%
b.) 75%
c.) 85%
What is a.) 81%?
This motion upholstery vendor owns other brands such as: Kincaid, Hammary, Joybird, Dovetail, England.
What is La Z Boy?
A redelivery or rescheduling fee will cost your customer this amount, regardless of which delivery service was chosen initially (XM, SH1, Premier).
What is $179.95?
This mattress lineup just changed to the new 2024 models including Series 2, Series 3, Series 4.
What is Simmons Beautyrest Black (hybrid)?
This is the name of our secondary financing company.
What is Concora?
Decorating Solutions makes up this percentage of our stores' total revenue.
*choose the closest one*
a.) 3.1%
b.) 0.58%
c.) 1.4%
What is b.) 0.58%?
This vendor manufacturers the "Recline Your Way" program on our floor with many SPO options. The most notable feature of these collections is that the back frame of the pieces are complete solid and do not need any space between it and the wall.
What is Basset/HGTV?
This is the #1 reason why customers are dissatisfied with their bedroom, dining or wood furniture purchase. This is also a term for an extremely stressed out person (the answer is not Jennifer).
What is distressing?
This vendor has recently brought the Kafe dining collection to our floor, which is available in multiple table sizes as well as 2 finishes: latte and mocha.
What is Kincaid?
This is our daily goal for VIP attachment percentage %.
What is 8%?
This is the amount of delivered furniture business we would need to sell in order to pay you $7200 in VIP bonus.
a.) $200,000
b.) $120,000
c.) $150,000
What is c.) $150,000?
This vendor created the midcentury modern "Y-shape" dining table on our floor that comes with 2 12" leaves and is constructed in solid maple. This vendor also makes up a lot of our SPO bedroom sales and is made in Ohio.
What is Daniels' Amish?
A customer returns a Tempurpedic mattress for $5000. They initially received $300 bonus cash. This is the amount that they will be charged or that will be deducted from their credit due to restock fees.
What is $1050?
This bedroom vendor was included in our Fall Playbook with new bed styles starting at $599 to target customers looking for solid wood, dovetail drawer construction and exclusives to Steinhafels that your customers cannot get anywhere else!
What is Direct Designs?
This is what G.U.E.S.T. stands for:
What is:
Greet
Understand
Explain
Show (benefits)
Take (the sale)
These four parts make up what?
-Improve Employee experience
-Increase Customer experience
-Grow topline sales/revenue
-Increase profitability
What is the Strategic Plan?
Natuzzi is most famous for this type of furniture suspension.
What is Perelli webbing?
What are:
-stains
-incorrect support
-no manuf label