Back to Starbucks We Go!!
How are you ensuring that SMs are staying current on BTS updates?
share your best practices...
Validating scheduled time for weekly review of resources.
Office Hours for the SMs
What are the 2 updates made to Spring & Summer Launch?
Spring will extend an extra 2 weeks.
Summer Launch is now Tuesday 5/20.
What are the dates that hourly PDCs take place and what should SMs do to prepare partners?
2/3-3/2
Print and post the Invitation in the BOH by their schedule poster with dates when partners are scheduled for their PDCs.
When will the SPA Tool go digital?
2/20-2/27!!
What are the names of the 4 Global Starbucks Standards - what we aspire to achieve in every store?
1. Customer Standard: We warmly acknowledge every customer & engage with kindness.
2. Coffeehouse Standard: We keep every coffeehouse safe & inviting.
3. Craft Standard: We apply our craft to make every order delightful & on time, every time.
4. Partner Standard: We set up every shift - & every partner - for success.
What are the NEW products with Spring Launch?
*Iced Cherry Chai *Cherry Cream Cold Foam *Jalapeño Chicken Pocket *TRUFF (Original & Jalapeño Lime - limited time offering only 1 pack per customer) *Starbucks Sunsera Blend *Starbucks Iced Energy Tropical Peach & Blueberry Lemonade
What change has been made to the cake pop and what pastry are we saying goodbye to?
Cake pops have 3 day shelf life.
Ta-ta Old Fashioned Doughnut! Do not forget to pull the tag!
By when should SMs update their Store Action Plans to include PES Feedback?
3/4/25
Feedback should be provided between 2/3-2/24. SMs should consider how they will incorporate store level and district level trends in their SAPs.
What tool defines our standards for Headsets, Positions, Deployment Principles & Peak?
the Channel Operations Tool
What are the Spring Training activities and when should they be completed by ALL partners?
Training completed by 3/3.
Taste, Describe & Consider how you will connect customers to the following: Sunsera Blend, Anniversary Blend, Iced Cherry Chai, Iced Lavender Oat milk Latte, Iced Lavender Cream Oat milk Matcha & Caramel Macchiato
What changes will be made to Shift Market Place and what is recommended best practice?
2/21: we are expanding visibility to available shifts in Shift Marketplace across districts! Partners will see available shifts at even more stores – no need to borrow into individual stores in districts. Remember to get SM approval for any overtime and work with your SM if you need to end any borrowing associations within your district.    
What is changing in the digital SPA Tool?
You’ll now see the Availability Health Score, to easily identify when your partner availability meets your planned forecast for expected demand over a 3-week period, and where there may be opportunity.
There is no longer a need to copy and paste partner information week to week – edit it, save it, and watch it carry over! Let us know what else you like or would like to see in the comments!
What tool should we be using to observe and coach the 5 Key Moments in stores?
Deep Dive Observation - Siren Craft System
What are the dates of our Spring End of Year Sale?
5/5-5/19 - the last two weeks of Spring Promotional period
What are the 4 Cleanliness & Safety Standard Updates?
1. Contactless thermometer's: available through office supplies & kept in emergency kits
2. Chemical Concentration Updates: in SCEMM
3. Mighty Mini Mats: new smaller, lighter mats!!
4. Refrigerator & freezer gasket cleaning
What has been updated to make navigation faster, and clearer including a new landing page, streamlined questions and improved features? And when would you use this tool?
S4
Used anytime there is business disruption to your store including channel closures, natural disasters, partner impacts, facilities impacts, etc.
What new Procedure should be done a minimum of 3 times a day and by whom?
Coffee & Espresso Quality Tasting Procedure
Done 3 times a day by ALL store partners. (Every partner should complete this once per shift)
What year did Anniversary Blend Launch?
1996 - to honor our 25th Anniversary 💚
What is the timeline for neighborhood grants?
What is your best practice to ensure hourly participation?
2/3-2/23
Share what worked for you...
What are the 6 updates being made on 1/30 to the SEA?
Condiment Bar & Carafe
For-Here Ware
Coffee & Espresso Quality Tasting
Coffee & Tea hand off at POS
Beverage Quality Tastings
Direct Hand Off