The Route(ing) is Right
Where can I go to access the routine dashboard?
POS & BOH PC
On average how many Starbucks Cards are activated during our Holiday season?
Nearly 50%
This gives us a unique opportunity to create new relationships and gain new business in Q2 one of our slowest quarters of the year.
What are the 2 products we are discontinuing AND can they be donated?
Toffee Nut Syrup
Oleato Olive Oil
YES! They can be donated with your food donations.
What tool can leaders use to assess inventory foundations?
How to Trouble Shoot Inventory Issues - Quick Reference Guide
What are the steps to the Peak Play Caller Routine?
1. Observe
2. Assess
3. Resolve
4. Finish
A store has one partner deployed to bar - how many labelers should be in use?
ONE labeler!
All beverages should be routed to the labeler where the primary position for the partner is.
When are & what happens on Partner Shopping days?
Nov. 11-22 and Dec. 13-20
All partners recieve 40% off their purchases.
What are the 3 new resources available for our Food Share Program?
Food Share Resource Guide
Editable Food Share Poster
Replacement Stickers for BOH refrigerator
What is our FY25 goal for internal promotions from SSV and above as a company?
90%
What is the close the Gap process following a Ecosure Audit?
1. SM reviews and creates a plan of action, with each action linked to a date.
2. DM reviews and approves/rejects plan.
3. SM edits. Then marks items off as they are completed.
4. DM & SM validate all GAPs have been closed.
Which part of the HUB would you visit to learn more about routing?
Store Technology
What are our 4 new pastries?
Turkey Sage Danish, Dark Toffee Bunt, Penguin Cookie & Snowman Cake Pop.
What is the NEW Quarterly Excellence Awards Cadence?
From: Nomination period is the entire quarter and selection period is the entire next quarter.
To: Nomination Window is the last month of the quarter, and the selection period is the first 15 days of the following quarter.
By when should all SSV & SM Safety Simulation Training be completed?
11/4
What is the WA state single-use law that applies to ALL stores in our market?
All single use items should be available for customer's to grab; utensils, all cold beverage lids and straws.
ALL cold beverages for here should not have a lid when handed out and all utensils for any orders for here.
TRUE or FALSE
Routing would look the same for the following two plays:
PLAY1: 1 ESP, 1CBS
PLAY2:1 ESP, 2 CBS
TRUE!
When is Last Minute Gifting & what is the deal?
Customer's will recieve 30% off seasonal merchandise and Holiday Coffees!
What are we doing to celebrate Veterans Day?
We offer any person who has served for us a free tall brewed coffee - we will make the moment right!
When will stores get the new shroud for the Compact Draft Two Tap Nitro System & what is it for?
Throughout November. It is to keep the tap screw secure. Stores will recieve 3 one is to be kept for future use.
What are the REQUIRED printed tools we have available for all partners daily?
BONUS: what is expected to be captured on it.
1. DCRs: Peak, Station Restock
2. Sales Tracker: RMIP targets (now available!), TSD, Average Ticket goals, daily progress
3. OTW trackers for All DTs
Where do brewed coffee & un-warmed pastries get routed to?
NO where!
Gathering is a part of the Cafe Order routine. Partners when in routine will gather all brewed coffee, un-warmed pastries and oatmeal.
What are the 6 Holiday Cold Foams this year? And which one has dairy in it even when using the non-dairy creamer?
Peppermint Chocolate Cream Cold Foam, Sugar Cookie Cream Cold Foam, Chestnut Praline Cream Cold Foam, Gingerbread Cream Cold Foam, Caramel Brûlée Cream Cold Foam, Salted pecan Cream Cold Foam
Caramel Brûlée Cream Cold Foam - the sauce has dairy in it!
What is the website for partners to find resources for voting AND what is a speaking point should a partner be asked by a customer about who they are voting for?
If asked about whether Starbucks supports a candidate: We believe civic engagement is important year-round and encourage everyone to make their voice heard.
If customer shares how they are voting: Thanks for sharing! What can we get started for you today?
What 3 tools should be used when building capability in SSVs around the Peak Play Caller Role so they are effectively living in the HOST role?
Play Caller Peak Cycle, SCS Playcaller Skill Check & Working Together to Support Stations
When is season of cheer and what can SMs and partners do to get involved?
November 7-December 31st
Visit the season of cheer HUB page for inspiration and ideas on ways to serve, find fun activities for teams to participate in, and other ideas to celebrate the team and customers.