LDMs
Love
Enrollment
Document
Collection
100
A parent complains, "I don’t have access to a fax machine or scanner and I don’t drive. How can I send in my child’s documents?"
What are fax issues/challenges? What other options are available? Tools/Resources = Mailing address to Enrollment Processing Center
100
A parent laments, "I've sent in my POR (Proof of Residency) form 5 times already and it keeps getting rejected; why?"
What is knowing your school's/district's acceptable POR documents? What is offering alternates methods of document submission? Tools/resources = List of acceptable documents, ready access to SBEC or Escalation Team
100
A frustrated parent cries: The Enrollment Team told me on the phone that I’m all set, but the Parent Portal is saying I need more documents.
What is one of many possible scenarios in which the LDM must be a conduit to additional resources (Escalation Team, SBEC, etc.) Tool = list of contacts
100
A parent inquires: My account states that all of my documents are in. When will I hear from someone?
What is knowing the time frame for an approval call? What is keeping new families engaged while they wait? Tools/Resources - Calendar of events, online activities, local engagement
100
Creating a campaign/method to work with little or no administrative support; keeping Students First, and remaining successful in delivering exceptional service to prospective families - all by yourself!
What is working with a Head of School who is reluctant to participate/or provide support in document processing sessions? Tools/resources = collect data (tracking success) Plan, promote, execute, track
200
A family has expressed that they want to chat with a school representative to verify their status since they have received multiple responses to the same question.
What is use discretion and handle on individual basis. Make necessary paths to assure family is confident and satisfied. Tools/resources = info session ppt, enrollment scripts, appropriate human resources
200
You’ve had a lot of families attend your document processing sessions and want to determine that it was indeed a success.
What is developing best practices that capture the rate/raw number of families that actually submit documents at your events? Tools/resources = Drupal, other spreadsheet, follow up email
200
A previous K12 student is registering for the upcoming academic year and is confused about the new enrollment process.
What is a situation in which to provide direct assistance, invite to enrollment activity/event, share new processes, escalate as necessary. Tools/resources - Strong Start (as appropriate), knowledge of new process
200
A family has submitted their application and documents, but hasn't heard back from the enrollment team and is now unsure about enrolling because of the lack of communication. You provide assurance and resources that keep them engaged through approval.
What is a win-back? Tools/Resources - SBEC, Escalations
200
Hosting an open coffee hour at Starbucks with your trusty portable scanner.
What is an easy, free method to meet families and collect documents? Tool/resources - triple shot Trenta (kidding)
300
Some times parents don't always know what the term "compliancy" or "compliancy review" means so we often use this term instead.
What are Admission Requirements? Tools/resources - Admissions Call Flow sheet, knowledge/list of compliancy items.
300
Strike, gutter ball and even a spare, we don't care! Simply register today to let us know you'll be there!
What is a corny catchy phrase to use on a Bowl to Enroll invitation? Tools/resources = online directory, advance planning, reservations, scanner, Parent or POC assistance
300
According to Urban Dictionary this is a ridiculous non-word made up by marketing people who think the term "e-mail" is inadequate to describe the explosive excitement of their mass e-mails.
What is e-blast? As in, "If we send out an e-blast our enrollment numbers will soar!" Tools/resources - enrollment letter templates
300
As the newest LDM must-have, this tiny thing is portable enough to fit into a bag and go with you almost anywhere, is powered via USB, and great for collecting everything from photographs to multi-page documents to tiny receipts on thermal paper. It can be plugged into a traditional electrical outlet, operated through a laptop and even plugged into your car.
What is a portable scanner? Tools/resources - power cord and adapter
300
This is any type of traditional or creative event held in a safe and suitable local environment and created for the purpose of bringing people and their paperwork to you.
What is hosting a document round-up? Tools/resources - your imagination, GPS, tank of gas and portable scanner
400
Determine top areas in your MSAs and schedule info sessions in those areas. Email registrants several days prior to event and remind them docs can be processed onsite.
What is how to maximize attendance at enrollment events? Tools/resources = school admin help (pulling top areas), list of documents, portable scanner
400
Keeping an Excel spreadsheet of student's name, SID, docs submitted. Any other method that keeps data organized.
What are tracking best practices? Tools/resources = Excel, Drupal, TVE, etc.
400
Local library meeting rooms.
What is a great, often free or low cost location to host an event? Tools/resources = Municipal libraries often have their meeting room schedules posted and you can reserve online. Schedule in connection with a children's program for added value!
400
This individual will often work individually and/or oversee a small team of highly trained enrollment specialists that can research specific issues and provide direct resolution.
What is the role of the Escalation Team Manager? Tools/resources = Contact info and constant communication with this person/team
400
These inexpensive posters-on-a-stick can be customized and plunged into the ground identifying the location of an upcoming event.
What are professionally printed yard signs? Tools/resources = local resourcing or: Website: www.signazon.com Contact Information: Jack.j@signazon.com and 214-302-0030 (thanks to Randy Bretza!)
500
Touted as a place where great minds come together, this rich resource is available to all LDMs.
What is Collaboration Station? Tools/resources = templates, flyers, lesson resources, etc. https://sites.google.com/site/k12collaborationstation3/home?pli=1
500
Displaying the enrollment document fax number(s) in each online information session.
What is another means to collect enrollment documents? Tools/resources - fax number
500
Listen, listen and listen a bit more. Apologize sincerely for any difficulty. Make/offer resolution. Follow up - check back. Over deliver
What is providing outstanding Customer Service?
500
Ensuring as much privacy as possible, keeping student documents together and secure, keeping documents in your possession at all times.
What is demonstrating our commitment to the importance and privacy of each prospective student's personal information. Tools/resources = large clasp envelopes, paper clips, labels or tabs, secure waterproof carrying case/bag
500
In addition to K12 notifications, use of FaceBook & other social media, local community calendars and bulletin boards are good means of this?
What are ways to announce document collection sites and events? Tools/resources = local canvassing, knowledge of neighborhood
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