INTAKE PROCESSING
Matthew Clayville / ALWAYS!!!
Where do we find our task templates?
Email & SFDC Templates
What is the proper IB greeting?
Thank you for calling Novartis Patient Assistance Foundation. This is ______. How may I assist you?
12/31/22 (current year)
What is the POP ID for a PAE?
POP20150553
3
The report used to identify how many refills a PT has left is called?
MSP Report
How many forms of verification are required for HIPPA?
3
Alex pulls a 2 page fax that contains a fax cover page and PT app for a new pt. Cover page shows fax should have 6 pages. What is your first step?
Search Queues for Missing Pages
How do you attach your documents when you receive a "broken fax"?
Manually save and attach
True/False
Kat rcvd HCP App/RX. RX missing strength. Kat can not push case to BI.
False
Jon received an SRF but is not sure if we can use this as an NPAF app.
What job aid can be used to help Jon?
HUB Special Requirements
For a 90 day RX, how early can a PT request refill?
30 days
True/False
Laura rcvd a stack for GF drug. Pt is new. As a Core Agent we process this stack...
True
Who do you send Pharmacy Exception Spreadsheet to?...How?
Novartis Ops / Email
Can we accept a HCP App/RX photo copy as a valid application?
What must be completed when we are made aware of PT death?
PAE
When a PT eligibility has expired, we may process a gratis fill. How is this action performed.
Processing an Override Order
We are required to do what once an case has been pushed to Intake Incomplete?
Close any Open Activities
True/False
New PT NPAF Apps rcvd for Gilenya. No hub referral. This stack should be reassigned to Nicolette Tsosie.
What is the difference between an Appeal and a Denial/Hardship review?
Appeal is for PC, Denial/Hardship for CM
Generic Drug names can be verified in this job aid.
Mighty Links
Request permission to Xfer
The process done prior to a Zstack entering NPAF queues is called...
Triage
The PT was denied for Tegretol XR. What process is used to review and overturn the denial?
PC appeal Process