POI
WIKI QUESTIONS
SPECIAL MED QUESTIONS
OTHER
100

THE TRUMP CARD OF POI. 

 WHAT IS A 1040 TAX FORM

100

WHAT TOOL DO YOU USE TO FIND THE HCP 

NPI REGISTRY

100

WHAT IS NEEDED BEFORE WE CAN PROCESS AN APP FOR A PANO MED?

WHAT IS HUB REFERRAL

100

WHEN WRITING A CASE NOTE DO I COPY AND PASTE THE NOTE TEMPLATE EXACTLY AS IS, OR EDIT IT TO MATCH THE SPECIFIC CASE?

EDIT IT TO MATCH THE SPECIFIC CASE

200

If HHS IS MISSING ON PATIENTS APP WHAT OTHER SOURCE CAN WE PULL IT FROM?

THE 1040 TAX FORM

200

WHAT TOOL DO WE USE TO FIND DRUG NAMES THAT ARE UNFAMILIAR

MIGHTY LINKS

200

WE RECEIVE A NEW PT APP FOR KESIMPTA. WHAT DO YOU DO WITH IT?

SEND TO MAYZENT QUE

200

WHAT MAKES A VALID RX 

PT NAME AND DOB, STRENGTH OF DRUG, DRUG NAME, PROVIDERS SIGNATURE AND DATE,PT/HCP DEMOGRAPHICS

300

YOU RECIEVE A 1040 WITH A AGI THAT IS -21000. HOW DO YOU PROCEED?

POI IS ENTERED AS ZERO

300

WHAT TOOL DO WE USE WHEN UNSURE OF IF A POI IS ACCEPTABLE OR NOT AND WHAT IS IT CALLED?

ACCEPTABLE FORMS OF POI IN WIKI

300

PT IS RE-ENROLLING AND  SENDS IN A APP FOR GLEEVEC. HOW WOULD YOU PROCEED?

UPDATE INTAKE AND GRAB THE FIRST DATE OBSERVATION DATE FROM THE PREVIOUS CASE AND ADD TO RE-ENROLLMENT CASE 

400

  PT SENDS IN APP WITH HHS OF 2 AND THE 1040 FORM ONLY LIST 1 HOUSEHOLD MEMEBER, WHAT DO YOU DO? 

PUSH THROUGH THE 1040 IS HH INCOME

400

WHEN CONFUSED ABOUT HOW TO COMPLETE A TASK, LIKE A BI FOLLOWUP, WHERE CAN YOU GO IN THE WIKI TO FIND THAT INFORMATION?

GO TO THE WIKI AND SELECT "SETTING TASK IN SALESFORCE"

400

PATIENT WHO HAS BEEN USING NOVARTIS FOR YEARS SENDS IN A REENROLLMENT APP FOR SANDOSTATIN. HOW WOULD YOU PROCEED?

SANDOSTATIN IS DC SO WE WOULD START A HOTLINE CSE FOR THE DOCUMENTS AND NOTIFY THE PT/HCP THAT THE MED IS NO LONGER SUPPORTED BY NPAF

500

TRUE OR FALSE: A BANK SENDS IN A LETTER STATING A PATIENTS INCOME. IS THIS ACCEPTABLE POI?

FALSE

500

WHAT RESOURCE WOULD YOU USE IN THE WIKI TO HELP YOU PROCESS A CASE YOU'RE UNFAMILIAR WITH

INTAKE PROCESS GUIDE/INTAKE BLIZZARD PROCESS GUIDE

500

True or False : You receive an application for Kesimpta, patient is re-enrolling, do you process the application?

False: Kesimpta is a specialty medication that is only worked by selected agents. You would move the documents to the Mayzent que. 

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