INTAKE
Salesforce
Job Aide used to identify if a medication has been GF or DC
Mighty Links
What must be completed before closing a call?
Worksheet
What is NPAF busiest time of the year called?
Blizzard
NPAF fax number is .....
855-817-2711
True/False - SRF with a X on it is considered a valid HUB Referral
True
Documents that clearly describe the correct way to perform certain tasks/processes for NPAF
Job Aids/Working Instructions
What must you obtain to speak with someone not listed on the App or in the case/CID?
Verbal Permission
Agent received PA outcome for Jane Doe. What would be the agents next step?
Set a BI Internal Follow-Up Task
What does NDIL stand for?
Non-Documented Income Letter
Pt was denied for Entresto but agent received LOH and additional OOP expenses. The agents next step is......
To set Denial Review/ Hardship Request
Jaxson is trying to create a BI Internal Follow-Up task, but doesn't remember the step on creating the task. What Job Aid will assist Jaxson?
Setting Tasks in Salesforce
Maggie calls in wanting to know the status of her enrollment. Where would you find the details for this information?
Review ALL Notes and Cases Notes
New PT for Promacta must first _____
Receive HUB Referral
You set this when you are informed the patients YOOP is incorrect and they actually pay more than our findings.
IV Dispute Task
True/False: When Pt applies for PC medication and has insurance Pt will automatically be approved?
False
The tool we use to calculate the patients eligibility determination
The Pt needs to get a refill, but is currently on vacation for the next week. How do we update the delivery address?
Update address in the order
Prior to pulling stacks from queue you should always ...
Refresh
What do we need on a Gilenya case in order to send their first shipment of medication?
FDO
The action taken anytime a case is incomplete
Outbound Call
Tool used to help send a electronic application
DocuSign Job Aid
Pt missed last months dose and wants to know can 2 been sent?
Additional Bonus: What further action does agent need to take?
No, PAE must be reported for missed dose
What Job Aid can Mary use to find out if a Rx is valid?
What Makes a Valid Rx
How do you identify if a RX is a transplant medication
Mighty Links