POI QUESTIONS
THE TRUMP CARD OF POI.
WHAT IS A 1040 TAX FORM
WHAT TOOL DO YOU USE TO FIND THE HCP
NPI REGISTRY
WHAT IS NEEDED BEFORE WE CAN PROCESS AN APP FOR A PANO MED?
WHAT IS HUB REFERRAL
HOW DO YOU VERIFY HIPPA ON THE PHONE?
OBTAIN 3 PIECES OF IDENTIFYING INFORMATION. (EX: NAME AND DOB AND ADDRESS)
WHEN WRITING A CASE NOTE DO I COPY AND PASTE THE NOTE TEMPLATE EXACTLY AS IS, OR EDIT IT TO MATCH THE SPECIFIC CASE?
EDIT IT TO MATCH THE SPECIFIC CASE
If HHS IS MISSING ON PATIENTS APP WHAT OTHER SOURCE CAN WE PULL IT FROM?
THE 1040 TAX FORM
WHAT TOOL DO WE USE TO FIND DRUG NAMES THAT ARE UNFAMILIAR
MIGHTY LINKS
WE RECEIVE A PT APP and POI For Mayzent. WHAT DO YOU DO WITH IT?
Reach out in chat or send to NPAF MAYZENT Que.
WHEN YOU OBC A PT AND GET THE VOICEMAIL CAN YOU LEAVE PT INFORMATION ON THE VOICEMAIL
NO THAT WOULD VIOLATE HIPPA!!!
TRUE or FALSE: WE SHOULD NEVER CLOSE AN INCOMPLETE CASE.
TRUE!
YOU RECIEVE A 1040 WITH A AGI THAT IS -21000. HOW DO YOU PROCEED?
POI IS INVALID, YOU WOULDNT ENTER IT.
WHAT TOOL DO WE USE WHEN UNSURE OF IF A POI IS ACCEPTABLE OR NOT?
ACCEPTABLE FORMS OF POI IN WIKI
NEW PT SENDS IN A APP FOR GLEEVEC. HOW WOULD YOU PROCEED?
MAKE A HOTLINE CASE AND CALL HCP/PT TO NOTIFY THEM THAT WE ARENT ACCEPTING NEW PTS FOR THE MED
WHEN PLACING A OBC TO THE HCP AND GETTING THE VOICEMAIL WHAT ARE YOU ALLOWED TO SAY ON THE VOICEMAIL?
YOU CAN TELL THE HCP EVERYTHING THAT YOU NEED TO SAY. (CHANCES ARE THEY DONT HAVE TIME TO CALL US BACK AND WAIT ON HOLD FOR THE INFORMATION)
After having clicked SAVE&CONTINUE, you see the next step is to "CLOSE CASE MISSING FORM VERSION". WHAT DO YOU DO?
CLOSE THE NEXT STEP SUB-TAB, GO BACK TO INTAKE AND SELECT THE FORM VERSION OF THE APPLICATION RECIEVED., THEN CLICK SAVE&CONTINUE ONCE MORE.
TRUE or FALSE: YOU RECIEVE A PT PHARMACY CARD OR RX CARD AND LIST THIS IN THE 'INTAKE' AS "PART -D".
TRUE- RX OR PHARMACY CARDS ARE CONSIDERED PART-D (because its prescription drug coverage) .
WHEN CONFUSED ABOUT HOW TO COMPLETE A TASK, LIKE A BI FOLLOWUP, WHERE CAN YOU GO IN THE WIKI TO FIND THAT INFORMATION?
GO TO THE WIKI AND SELECT "SETTING TASK IN SALESFORCE"
PATIENT WHO HAS BEEN USING NOVARTIS FOR YEARS SENDS IN A REENROLLMENT APP FOR MYFORTIC. HOW WOULD YOU PROCEED?
MYFORTIC IS GF SO WE WOULD CONTINUE WITH THE RE-ENROLLMENT BECAUSE THEY HAVE BEEN RECIEVING MYFORTIC THROUGH NPAF FOR YEARS.
YOU MAKE AN OBC AND THE WIFE ANSWERS THE PHONE. YOU SEE SHE IS LISTED IN THE SYSTEM AS A AUTHORIZED PERSON. WHAT DO YOU DO NEXT?
VERIFY HIPPA
YOU SEARCH A PT BY NAME AND DOB AND CANNOT FIND THE PT. YOU CAN TRY OTHER INFO LIKE...
PT PHONE NUMBER, ADDRESS, ETC.
A BANK SENDS IN A LETTER STATING A PATIENTS INCOME. IS THIS ACCEPTABLE POI?
FALSE
WHAT RESOURCE WOULD YOU USE IN THE WIKI TO HELP YOU PROCESS A CASE YOU'RE UNFAMILIAR WITH
INTAKE PROCESS GUIDE/INTAKE BLIZZARD PROCESS GUIDE
YOU RECIEVE A PANO APP WITH EVERYTHING NEEDED TO COMPLETE A ENROLLMENT FOR PT BUT YOU NOTICE THERE IS NO HUB REFERRAL IN THE SYSTEM. HOW WOULD YOU PROCEED
CREATE A HOTLINE CASE FOR THE DOCUMENTS AND PLACE A OBC TO NOTIFY THE HCP/PT THAT THEY HAVE TO GO THROUGH PANO FIRST
YOU PLACE A OBC AND THE PTS WIFE ANSWERS THE PHONE, THE PT ISNT AVAILABLE, BUT THE WIFE ISNT A AUTHORIZED PARTY. HOW WOULD YOU PROCEED?
INFORM THE WIFE THAT WE CAN ONLY DISCUSS THE PT'S INFORMATION WITH THE PT OR AUTHORIZED PARTIES.
TRUE or FALSE: THE ONLY CASES THAT GET CLOSED ARE THE "EXCEEDS INCOME LIMIT" WHEN WE SAVE AND CONTINUE?
TRUE! We only close a case when we see the "close case exceeds income limit" message.