POI QUESTIONS
WHERE CAN YOU FIND THE ACCEPTABLE PROOF OF INCOME?
WIKI PAGE
WHAT DOES ORIG ORDER DATE MEAN
THE EXACT DATE THE HCP WROTE THE PRESCRIPTION
EXTRA 100 POINTS - WHEN CAN AN RX ALSO EXPIRE?
CAN WE EXPEDITE A REFILL IN SALESFORCE? IF SO WHERE?
YES AND ON THE REFILL ORDER ITSELF
(THE CHILD ORDER)
DO WE NEED TO GET PERMISSION TO CALL THE PHARMACY?
YES
EXTRA 300 POINTS - WHY SHOULD WE ASK PERMISSION? (2 PART ANSWER)
NO
EXTRA 100 POINTS - WHY NOT?
WHERE CAN YOU FIND THE POI A PATIENT HAS SUBMITTED IN SALESFORCE?
ATTACHMENTS
THE PT HAS A 30 DAY RX - HOW SOON CAN THEY REFILL IT?
10 DAYS BEFORE THE NEXT REFILL DATE
EXTRA 300 POINTS - HOW SOON CAN THEY FILL 60 AND 90 DAYS RX'S???
MY DOCTOR ALREADY SENT THEIR PAPERWORK 2 WEEKS AGO
WHAT PART OF SALESFORCE CAN WE SEE THE DOCUMENTS WE HAVE ON FILE??
ATTACHMENTS
YOU HAVE A PAE -
WHICH CHAT DO YOU POST ON AND WHAT DO YOU POST?
PAE SUPPORT CHAT AND THE CID AND PT INITIALS
EXTRA 100 POINTS - WHO USUALLY CHECKS YOUR PAE?
A PATIENT IS ASKING FOR AN APPLICATION IN THE MAIL - WHAT CASE DO YOU CREATE IN SALESFORCE?
FULLFILLMENT CASE
IF A PATIENT HAS BEEN DENIED - WHAT DO YOU DO?
CHECK THE POI IN THE ATTACHMENTS AND CHECK HOW MANY MEMBERS ARE THE HOUSEHOLD -
IF THEY ARE TRULY OVER INCOME AND CORRECT HH ON FILE - THEN YOU NEED TO REFER BACK TO THEIR DOCTOR FOR FURTHER OPTIONS
WHEN DOES THE RX EXPIRE?
1 YEAR FROM THE ORIG ORDER DATE
(WHEN HCP WROTE THE RX)
" NOT THE EXP DATE COLUMN"
PT HAS BEEN APPROVED/DENIED FOR NEXT YEAR. DO WE PROVIDE THEIR STATUS FOR NEXT YEAR?
NO
EXTRA 200 POINTS - WHAT WOULD YOU SAY REGARDING THEIR STATUS FOR NEXT YEAR?
BEFORE YOU LEAVE THE PATIENTS CASE - WHAT DO YOU DO TO MAKE SURE THE REFILL WAS PROCESSED?
REFRESH SALESFORCE
EXTRA 1OO POINTS - ON THE LEFT HAND SIDE - WHAT SHOULD IT SAY IF IT WAS REFILLED CORRECTLY?
THE DOCTORS OFFICE IS CALLING IN - CAN WE TALK TO DR. OFFICE ?
YES
EXTRA 100 POINTS - WHO ELSE CAN WE TALK TO?
PT IS A MINOR , WHO DO WE ASK INCOME OF?
THE ENTIRE HOUSEHOLD
EXTRA 200 POINTS - WHAT IF PT IS OVER 18? WHO DO WE ASK FOR THEIR INCOME?
WHERE CAN YOU FIND THE DELIVERY DATES?
(3 POSSIBLE ANSWERS)
IN FIVE9
IN YOUR EMAIL
IN THE PHARMACY DATES TAB (TEAMS APP)
HOW MANY PAP/PAP ENROLLMENT CASES CAN YOU LOOK AT DURING YOUR CALL?
ALL OF THEM
PT SAYS IM OUT OF MEDICATION AND THEY HAVE NO REFILLS ON THEY CURRENT RX -
WHAT 2 OPTIONS CAN WE SAY?
CHECK WITH THEIR HCP OFFICE FOR SAMPLES
OR HAVE THEIR HCP OFFICE ESCRIBE AN RX
WHAT IS THE 3 COMMON PIECES OF HIPPA INFORMATION WE VERIFY BEFORE WE RELEASE ANY INFORMATION???
SPELLING OF FIRST NAME, LAST NAME
DOB
FULL ADDRESS
PATIENT STATES HE HAS NO INCOME AND CANNOT PROVIDE ANY OTHER METHOD OF PROOF, WHAT DOCUMENT CAN SEND THEM?
ATTESTATION LETTER
EXTRA 100 POINTS - WHO CAN ONLY REQUEST THIS? HCP OR PT?
!!!!!!!!!!!!!!!!!DAILY DOUBLE!!!!!!!!!!!!!!!!!
MY DOCTOR FAXED IN MY RX YESTERDAY , DO YOU HAVE IT?
HOW SHOULD WE RESPOND TO THIS QUESTION?
FAXES USUALLY TAKE 2-3 BUSINESS DAYS TO PROCESS - AT THIS TIME WE ARE IN OUR BUSIEST SEASON AND IT HAS NOT BEEN PROCESSED YET-
BUT REST ASSURED AS LONG AS IT WAS FAXED TO US AT 855-817-2711 AND YOU RECEIVED A CONFIRMATION IN YOUR FAX MACHINE WE HAVE IT ***IT JUST HASN'T BEEN PROCESSED YET***
EXTRA 300 POINTS - WHAT ALTERNATIVE CAN THE HCP DO TO GET THE RX FASTER TO US?
HOW LONG DOES IT TAKE FOR A FAX TO SHOW UP IN A PATIENTS CASE?
NO EXACT TIME FRAME
EXTRA 200 POINTS - PT IS VERY PUSHY AND WANTS A MORE ACCURATE ANSWER - HOW WOULD U RESPOND?
YOU HAVE A POWER OUTTAGE , INTERNET OUTTAGE OR EMERGENCY , WHAT DO YOU DO?
YOU NOTIFY YOUR LEADERS AND REMX ASAP
EXTRA 200 POINTS - WHAT IS CHRIS CELL# AND THE REMX CALL OUT LINE PHONE?
WHAT IS AN ESCRIBE?
ITS A DIGITAL PRESCRIPTION SENT FROM THE DOCTORS OFFICE TO OUR PHARMACY (RXCROSSROADS BY MCKESSON)
EXTRA 100 POINTS - WHEN WILL THE ESCRIBE SHOW UP WITH RXC?