NTK
Laramie, Wyoming's sister clinic.
Cheyenne, Wy.
Our consults are always complimentary and we offer the wonderful option to ____ ___ _____.
Same Day Start
Scheduling code used for a patient over the age of 18 who has not been seen before.
101 NP Adult
A special offer for service member and family
Military Discount
How the Lee's Summit clinic schedules siblings.
Back to Back
A call the TC makes to a new patient 1-2 days before their consultation
TC Welcome Call
New patient appointment scheduled online.
120 Exam-NP Online Scheduling
Discount percentage when account is paid in full.
4%
If no cleaning is done in over a year we need a clearance prior to scheduling.
We advise patients to come prepared with DP for SDS, but what do we avoid discussing?
Amounts
Exam for patients who previously had Phase 1 treatment and are being monitored for Phase 2 treatment.
108 Exam-Between Phases
Discount when multiple family members start treatment.
Family Plan
How the Gainesville, GA office schedules new patient retainer appointments.
Clinic side
On what 2 occasions should we email the TC after scheduling a consult?
1. Appt scheduled within 2 business days
2. Patient transferring from a different ortho.
Exam for a new patient transferring into a Smile Doctors location that already has braces/Invisalign from previous ortho.
106 Exam-NP transfer in
When do we discuss promos with the caller?
When they call in asking about current promos or a specific promo.
If the clinic allows siblings to be scheduled side by side how would you schedule 3 siblings?
Two side by side and the third immediately before or after.
3 things discussed under the TC Success column in the quality form.
1. TC Welcome call
2. Down payment
3. SDS
Exam for a patient who did not start treatment at their initial exam and needs a second exam and/or exam for a previous Smile Doctors patient who has had movement and may need/want orthodontic treatment.
103 Exam-Secondary/Retreat
Other than marketing emails where can you find current promos for a specific office
The locations SD website.