Grab Bag A
Analytics, Drivers, Expressives and Amiables are the 4 types of this.
What is Personal Styles?
Information exchange after an event.
What is a Debrief?
In "The Trust Fall" video, what was the key piece of information missing to maintain a Shared Mental Model.
What is the direction to fall?
When these signal words are used all team members are expected to "STOP THE LINE" until the safety concern can be resolved.
What is CUS? I am CONCERNED! I am UNCOMFORTABLE! This is a SAFETY ISSUE!
The Steve Martin clip "The Man With Two Brains" that shows an example of this *parroting* like TeamSTEPPS tool, which is part of closed loop communication.
What is cross-check?
It's a plot twist - an ad hoc meeting to reassess the situation, reassign roles, express concerns, and check progression towards goals.
What is a Huddle?
Monitoring the actions of other team members, thereby providing a safety net to help identify and rectify risky conditions and behaviors. Also known as "having each other's back."
What is Cross-Monitoring?
Assertively voicing your concern at least two times to be sure it has been heard. If the outcome is still not acceptable you should take a stronger course of action by utilizing the chain of command.
What is the Two-Challenge Rule?
The metal item that was used as part of a metaphor symbolizing the tendency for people to jump in and solve problems in the appropriately named video "It's Not About the ..."
What is a nail?
The short planning session prior to start (prologue) to assign roles, establish expectations, and anticipate outcomes.
What is a Brief?
The combination of Situation Monitoring + Situation Awareness helps establish and maintain this important condition among team members.
What is a Shared Mental Model?
These words come together to form the mnemonic, "SBAR"
What is Situation, Background, Assessment, Recommendation?
The 3 questions asked during a debrief.
What are:
1. What went well?
2. What could have gone better?
3. What is one thing you would change?
This level of tools often requires a culture change in order for them to be effective.
What are the 300 level tools?
What type of "safety" is founded upon the belief that you won't be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes
What is Psychological Safety?
Implementing this planning session can be a way to encourage people speaking up using CUS
What is a brief?