OPR
The website page where a customer submits their OPR application.
What is MyTravelGov
Passport is washed, chewed by an animal or suffering from ordinary wear and tear
What is a damaged passport
They are valid to present as ID for domestic air travel
What is a Passport Card
This passport book is colored Black and has no fee
What is a Diplomatic Passport
Customer states this is the 2nd time you've put me on hold do you know what you're doing?
What is not abusive
Passport has been intentionally or deliberately changed in appearance or composition
What is a mutilated passport
Birth Certificate, Consular Report of Birth Abroad OR Certificate of Naturalization AND their government-issued photo ID.
The length of time a Diplomatic Passport is valid for
What is 5 years
Amount of chances to provide the customer prior to disconnecting the call
What is three times
This is not needed to submit an OPR application
What is the most recent US Passport
Passport was received by the customer soaking wet
What is passport received damaged
Domestic land travel from the United States to Canada or Mexico requires this
Passport, Passport Card, or other travel documents approved by the Department of Homeland Security
This passport book is colored Grey and has no fees
What is a Service Passport
Must be completed after an Abusive call
What is the Abusive Caller Released Call Form
You use this to pay for your Passport renewal
What is a credit/debit card or bank account
The form that has to be completed regardless if damaged or mutilated
What is the DS-11
Grenada is impacted by what initiative
What is WHTI or Western Hemisphere Travel Initiative
Dependents of Members of the US Armed Forces receive this
What is a "No Fee" Regular Passport
The customer ask can they speak to an American
What is an abusive call
You check here for an application status
What is OPSS
Length of time a replacement passport due to mutilation is valid for
What is a year
Documents needed for American Samoa
What are passport and return ticket
US Government Employees receive this
What is an Official Passport
The customer uses foul language in the call