Store Operations
A person in which position is responsible for handling payments and receipts in a store, bank or other business?
A) Courtesy Associate
B) Stock Associate
C) Customer Service Representative
D) Cashier
D) Cashier
Which of the following is a soft skill needed for a position in retail?
A) Communication
B) Independence
C) Project Management
D) Money Management
A) Communication
Which of the following are examples of verbal communications:
A) Text messages
B) Facial expressions
C) Emails
D) Phone calls
D) Phone calls
What’s defined as the exchange of a possession or property for money and includes the entire shopping or dining experience:
A) Payment
B) Retail
C) Sale
D) eCommerce
C) Sale
DAILY DOUBLE X2 FOR CORRECT ANSWER!
What term is used to describe the act of promoting or selling goods with a special focus on which products are sold and how they’re presented:
A) Upselling
B) Stocking
C) Advertising
D) Visualizing
C) Advertising
Which of the following is NOT a goal of the “Customer Service” training?
A) Deliver an industry-recognized credential
B) Prepare you to be a customer
C) Provide you with real-life retail examples
D) Prepare you for a job in the retail industry
B) Prepare you to be a customer
What’s increased when a customer is provided with a good assortment of products and minimal wait times at checkout:
A) Customer Safety
B) Customer Satisfaction
C) Customer Branding
D) Customer Complaints
B) Customer Satisfaction
What type of communication involves eye contact, facial expression, and body language:
A) Nonverbal
B) Verbal
C) Written
D) Online
A) Nonverbal
Company websites that include a shopping component for consumers are also known as:
A) eShopping sites
B) eBusiness sites
C) eCommerce sites
D) eRewards sites
C) eCommerce sites
What type of company sales is being used when a customer is offered to purchase a warranty for a product:
A) Upselling
B) Cold Selling
C) Feature Selling
D) Cross Selling
C) Upselling
DAILY DOUBLE X2 FOR CORRECT ANSWER!
Demonstrating ___________ is one way to build trust with others on a team:
A) Diversity
B) Leadership
C) Integrity
D) Preferential treatment
C) Integrity
Remaining calm, suggesting different options, and taking ownership/accountability are all important strategies to use in:
A) Loss prevention
B) Time Tracking
C) Written Communications
D) Providing Customer Service
D) Providing Customer Service
Listening to customers, asking open-ended questions, and receiving feedback are all steps to identify a:
A) customer’s interests
B) customer’s intelligence
C) customer’s financial state
D) customer’s health
A) Customer’s interests
When using a cash register, why is it important to count the change for a cash transaction:
A) It’s important to practice counting out loud
B) It’s important because most people use credit cards for purchases
C) It’s important so that you and the customer are in agreement on the amount of change given
D) It’s important because there’s no record of the sale
C) Ensure that you and the customer are in agreement about the change given
Using a product, asking for customer feedback, and completing product trainings are all ways to develop:
A) Product knowledge
B) Customer Service
C) Marketing campaigns
D) Management Skills
A) Product knowledge
Who created the "Customer Service" credential?
A) Career Connections
B) YouthBuild
C) NRF Foundation
D) Just-A-Start
C) NRF (National Retail Federation) Foundation
One of the purposes for using technology in retail is to:
A) Make tasks harder to complete
B) Decrease communication
C) Improve data collection
D) Eliminate personal relationships with customers
C) Improve data collection
DAILY DOUBLE X2 FOR CORRECT ANSWER!
In service recovery (dissatisfied customers), what should you do if there’s an issue that you can’t resolve alone:
A) Keep apologizing
B) Email a customer service survey after they’ve left
C) Explain that there’s nothing you can do
D) Seek help from a manager
D) Seek help from a manager
Sales activities play a large role in developing a/an __________:
A) Employee retention system
B) Marketing partnership
C) Loyal customer base
D) Corporate structure
C) Loyal customer base
Sampling and demonstrations are used with what area of merchandising?
A) Product
B) Promotion
C) Pricing
D) Placement
B) Promotion
The primary goal of an omnichannel retail strategy is to:
A) Improve the technologies that are being used to sell goods and services
B) Allow company salespeople to have increased access to potential customers
C) Allow customers to experience the brand in multiple ways
D) Constantly change the way customers purchase goods and services
C) Allow customers to experience the brand consistently through multiple channels
The goal is to create loyalty and grow the customer base, which of the following may make customers not return?
A) Products of the highest quality
B) Competitors might offer higher prices
C) Customers could tell others about their experiences
D) Employees providing poor customer service
D) Employees providing poor customer service
What communication approach can help motivate a customer to purchase a certain product, showing
them how it meets their needs:
A) Persuasive/professional sales help
B) Informational speaking
C) Formal language
D) Informal language
A) Persuasive/professional sales help
If a shirt costs $15 to purchase from the manufacturer and you plan to sell it for $24.99, what will your profit be for each shirt?
A) $10
B) $9.99
C) $11
D) $10.99
B) $9.99
A burger restaurant and a fried chicken restaurant would be examples of what type of competition:
A) Direct
B) Indirect
C) Replacement
D) Foreign
B) Indirect