Medication
Vilepto treats this disease state
What is Duchenne Muscular Dystrophy?
8:00 am - 8:00 pm ET
What are the program hours for the NS Pharma?
A determination of drug coverage under a patient's health insurance plan
What is a Benefits Investigation or Benefits Verification?
This is the menu option you select to view your assigned and pending tasks in Salesforce
What is the Home Page?
A federal law that restricts access to individuals’ private medical information.
What is HIPAA?
Synthetic form of dystrophin
How does Viltepso work?
NS Support
What is the program name for Viltepso?
The amount of money an insured patient must pay before the insurance company covers any costs
What is a deductible?
From the Salesforce dashboard, agents will select this to begin working a patient request
What is "My Today's Cases"?
Patient first and last name, DOB, Zip code or full address, Phone number, or Healthcare provider’s full name, etc.
What is information you should collect on an inbound phone call?
IV Infusion
What is how is Viltepso is administered?
Hello, this is (insert your name) calling for (Insert patient name and dob). Please contact NS Support at (833) 677-8778, Monday – Friday, 8:00 AM to 8:00 PM EST
What is the voice mail message verbiage?
This may be required before an insurance will cover the cost of a medication.
What is a prior authorization?
You must click on the new button under this menu option to create a new patient account in Salesforce
Accounts
Hello, my name is (insert your name) calling from NS Support on a recorded line. May I speak with (patients first and last name or caregiver’s first and last name)?
What is how should you begin an outbound call?
Once a month
What is how often is Viltepso administered?
ITP
What is the acronym for Infusion Therapy Provider?
What is step/edit therapy?
The primary purpose of the Enrollment Assistance stage in Salesforce is to obtain this
What is missing information?
Once the caller’s issues have been addressed, ask: “Is there anything else I can assist you with today?”
What is the NS Pharma call closing?
This is when a patient may be required to try a less expensive medication before a more approving a more costly medication
What is Step Edit therapy?
Before we begin, because we will be dealing with private and protected information, I just need you to verify the patient’s first, last name, date of birth, and zip code.
What is the appropriate greeting for an inbound call?
A list of generic and name-branded medications that is covered by an insurance plan.
In Salesforce, you should click this button to electronically check for benefits information before calling the payor.
What is the ABV button?
I apologize, I can’t release any protected health information if I am unable to verify your identity. Please call us back when you have the pertinent information.