ASPIRE Values
What two ASPIRE values did we focus on at our June NLR?
Integrity & Equity
Effective visual management boards should be easy to read and this in order to allow quick decision-making.
Accessible or visible at a glance
Annual ED visits for UVACH
What is 117,000?
Resistance to change is often seen in staff when new processes are implemented. This is an example of this leadership challenge.
What is change management?
This national survey is commonly used to measure patient experience in hospitals across the U.S.
What is HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)?
Which ASPIRE values did we go over at our February retreat?
Professionalism & Respect
Displaying multiple conflicting metrics on a VMB without prioritization often leads to this cognitive phenomenon among staff
What is information overload or analysis paralysis?
Pulse oximetry spend we heard this morning. Patient lateral transfer/skin breakdown spend at CPMC & System
$4M for pulse ox, Skin breakdown $1.7M for CPMC, $2.4M Systemwide
Leaders often need to balance budgets, staffing, and patient needs, which is referred to as this type of leadership skill.
What is strategic or operational management?
Engaging patients and families in care decisions reflects this approach to healthcare.
What is patient-centered care?
Name one key indicator of professionalism
Consistently exceeding expectations, creating an inclusive environment, communicating effectively with everyone, demonstrate integrity & honesty
A VMB that integrates staff suggestions and improvement projects demonstrates this principle of Lean management.
What is continuous improvement (Kaizen) or staff engagement?
Using visual management boards to communicate daily metrics and priorities supports this stewardship practice.
What is operational or situational stewardship?
Nurse leaders addressing burnout, stress, and job satisfaction are focusing on this critical aspect of team management.
What is workforce engagement or well-being?
This type of communication ensures patients understand their care plan, medications, and discharge instructions.
What is teach back or health literacy?
"Choice between what is convenient and what's right"
Tony Dungee
Integrity
Involving frontline staff in updating and interpreting the VMB promotes this workplace culture.
Accountability, transparency, ownership
Balancing fiscal responsibility with patient-centered care highlights this complex challenge for nurse leaders
What is stewardship paradox?
When leaders mentor, coach, and create career development pathways for staff, they are building this.
What is leadership succession, succession planning or talent development?
The “likelihood to recommend” question on HCAHPS reflects this type of patient experience measure.
What is a net promoter score (NPS) or overall recommendation metric?
What are the 7 elements of Trust?
Boundaries, Reliability, Accountability, Vault, Integrity, Nonjudgement, Generosity
This principle helps ensure that the VMB is actionable and meaningful.
What is focusing on key performance indicators (KPIs)?
5 Major Healthcare Challenges in Virgina
Procurement Issues, Rising operational costs, Cybersecurity concerns, Workforce Shortage, Inefficient payment processing
Viewing mistakes not as setbacks but as valuable learning opportunities
What is Iterative learning?
When patient experience data is risk-adjusted for patient demographics and complexity, it allows for this type of comparison.
What is benchmarking across units or hospitals?