Month End
360 Degrees of Service
iPlan
Global Accounts
Month/YTD Review
100

The reoccurring day Material transfers are due every month. 

What is the last Friday before AR closing (this month Friday July 25th)

100

Minimum number of 360's coordinators are expected to send each month.

What is 25

100

The team is challenged to have _______ amount of incomplete status daily.

What is ZERO

100

This is where I can find information on global accounts

What is the 9004 Sharepoint -> Global Accounts 

100

This was our Record breaking service revenue amount from June 2025

What is $3.4M 

200

The unfortunate date AR closes in the month of July 

What is Monday Aug 4 (Yes, the holiday Monday)

200

Colleagues who logged their first 360 in the month of June

Who is Patricia Deveau & Kerstan Tyndall-McBride

200

The number of CTC's that were able to reduce incomplete iPlan status from June to July.

What is 9 different CTCs 

200

When creating a WO for Canada post _______ must be attached in icare.

What is a PDF copy of the email request.

200

Voici l'objectif de service et la marge pour août 2025.

Qu'est-ce que 3,1 M$ avec une marge de 45,3 %

300

The last day Labour transfers can be completed before AR closing.

What is Friday Aug 1

300

Total number of surveys completed in the month of June.

What is 109

300

Name the CTC that had the same number of incompletes in both June and July (that were not 0).

Who is Winnipeg

300

NAV Can service calls require ____________ to be scheduled with your tech.

Who is Richard Tracy via the NAV Can Embedded tech SharePoint schedule

300

Timeframe for completing Labour/Material transfers

What is Immediately

400

Dates de soumission anticipée des feuilles de temps C04

28 juillet et 1er août

400

Total number of surveys completed YTD

What is 1462 customers contacted

400

Number of CTC's that had zero incompletes for July.

What is 3 (Brantford, Newfoundland, PEI)

400

The response time to a STANDARD (P3) Suncor service call

What is 4 hours via phone and 24 hours onsite

400

June was a record breaking month for revenue. That being said this is always our goal for margins in service

What is 40%

*Can you guess what our YTD Margin is?

500

Problem invoices and progress bills MUST be submitted by this date.

What is Friday July 25th

500

The Colleague (current or former) with the highest recorded surveys in a month YTD

Who is Christine Gee (90 in February 2025)

500

Consequences of high Incomplete status include one of these.

What is:

Missed Revenue

Lower margins

Additional month end work for the admin team

500

This formula must be used when calculating estimated travel costs for CPC sites.

what is (Total KMS – 200KMS) / Average KM/HR = billable hours 

500

Revenue records are made to be broken.  This is the last time Convergint service broke a monthly revenue record. 

When is December 2023

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