NSU Acronyms
POA
POWER OF ATTORNEY
WHICH STATE REQUIRES A NOTARY AND A SIGNED WITNESS
VERMONT
After payment is issued, this is the next step after confirming no documents were received
Start Rework - Exhaust efforts to establish contact with necessary parties following Outbound Call procedures using meaningful contact attempts
THESE ARE TWO EXAMPLES OF ACCEPTABLE VERIFICATION:
1.) FULL MAILING ADDRESS
2.) FULL SOCIAL SECURITY NUMBER
INCORRECT. SHOULD ONLY VERIFY THE LAST 4 DIGITS OF THE SSN
It is okay to provide sensitive claim information before verifying the customer
False
VIN
VEHICLE IDENTIFICATION NUMBER
THIS STATE ONLY HAS 1 BRANDING: SALVAGE
MAINE
This is the timeframe in which you set a diary for, after not making contact with the owner during rework
3 days
TRUE OR FALSE:
VERIFYING THE CUSTOMERS POLICY NUMBER IS ONE FORM OF VERIFICATION
TRUE
When needing to engage the field, it is okay to send emails and diaries to file owners
False - Do not send a diary to the field
NRZ
NATIONAL RESOLUTION ZONE
THIS STATE WOULD SELL FOR PARTS BRANDING IF THE VEHICLE IS 10 MODEL YEARS & OLDER
MASSACHUSETTS
This is the next action after determining documents are incomplete from vehicle owner and are not acceptable by the state for transfer of ownership
Exhaust efforts to establish contact via outbound call/rework procedures using meaningful contact attempts
WHAT ARE TWO IMPORTANT POINTS TO HIT AT THE BEGINNING OF THE CALL?
2 POINTS OF VERIFICATION AND CALL RECORDING SCRIPT
It is standard practice to set a diary for 5 business days to contact owner again after not making contact on our first attempt
False: 3 business days to make second attempt utilizing meaningful contact attempts
TWO
TITLE WORK ONLY
DOUBLE JEOPARDY:
THE LOSS WAS IN CANADA, TITLED IN MA, WHICH TEAM IS RESPONSIBLE FOR OBTAINING THE PCIC?
TM11
Payment has not cleared to LH and is less than 30 days since payment issuance, what is your next step?
Set a dashboard follow up to match 30 days from payment issuance. Set follow up date on dashboard
WHAT CONSTITUTES A MEANINGFUL CONTACT ATTEMPT?
TEXT/CALL/EMAIL
If the claim is settled and the vehicle is at the vendor but no documents have been received, you do not need to submit the title form. Reset TM diary for 3 weeks
False - Submit the title form and start rework if applicable
UIMPD
UNINSURED MOTORIST PROPERTY DAMAGE
THIS STATE HAS A SECURE POWER OF ATTORNEY AND A NON SECURE POWER OF ATTORNEY
CONNECTICUT
DOUBLE JEOPARDY:
1.) Texted customer to inform of call
2.) Establish contact via phone, advised of recorded line, got verbal okay to continue. Gave reason for call and advised we will send documents.
3.) Set follow up expectations
Was this an acceptable call?
No. We missed the verification.
HOW SOON SHOULD YOU RETURN A VOICEMAIL THAT IS RECEIVED AFTER 4 PM?
VOICEMAILS SHOULD BE RETURNED BY 10 AM THE FOLLOWING DAY
IF THE VEHICLE IS IN THE NEW YORK AND HAS A CANADA REGISTRATION TEAM16 CAN PROCESS THE TITLE WORK
TRUE