Leadership
This type of leader listens to their employees but ultimately makes the decisions themselves:
a. Authoritarian
b. Participative
c. Democratic
b. consultative/participative leader
Give 1 example of an operational cost
Utilities, cleaning, laundry service, etc
Goods that can be used and reused with years of life expectancy:
a. Durable Goods
b. Capital Goods
c. Intermediate Goods
a. Durable goods
According to Maslow’s Hierarchy of Needs, self-actualization is a higher need that can only be achieved after physiological and ___ needs are met
a. Psychological
b. Safety
c. Personal
b. Safety
An employee is on their second offense, what is the next disciplinary step?
b. Warning
b. Fire employee
c. Suspension
c. Suspension
This type of leader allows followers to have a high level of autonomy and make their own decisions
a. Laissez Faire
b. Autocratic
c. Democratic
a. Laissez Faire
This type of cost is not affected by sales volume and is required for a business to exist even if nothing is produced
a. Variable Expense
b. Fixed Costs
c. Personal Costs
b. Fixed costs
The point at which revenue will exactly cover costs
a. Completion
b. Pay-back
c. Breakeven
Breakeven point
What act prevents discrimination in employment based on race, gender, religion, or political affiliation?
a. Fair Labor Standards
b. Persons with Disabilities Protection
c. Equal Employment Opportunity
c. Equal Employment Opportunity Act
An employee lacks motivation, dislikes work and hates taking on responsibility. What is this an example of?
a. Theory A
b. Theory Y
c. Theory X
c. Theory X
Type of power when the leader is believed to have more expertise than the subordinate
a. Legitimate Power
b. Referent Power
c. Expert Power
c. Expert power
A hospital nutrition department has 6.5 FTE at $20/hour. How much salary is this per week?
$5200
The profit after all expenses have been deducted
a. Gross
b. Net
c. Bottom line
b. Net profit
Advancement of women and minorities in the workplace can be credited to what law?
a. Affirmative Action
b. Age Discrimination in Employment Act
c. National Labor Relations Act
a. Affirmative Action
The “Y Theory” of management is:
a. democratic
b. autocratic
c. authoritarian
a. Democratic
A leader that holds no authority and is not recognized by the organization
a. Informal leader
b. Formal leader
c. Delegative leader
a. Informal leader
If 40 entrees of fish cost $2.00 per serving and the total sales for the fish was $240.00, what was the food cost percentage?
80/240=33%
What is the meals per labor hour if 200 meals were produced in 4 hours?
50 meals per labor hour
What law sets the minimum wage?
a. Civil Rights Act of 1991
b. National Labor Relations Act
c. Fair Labor Standards Act
c. Fair Labor Standards Act
You have a manager that is intense and constantly checking on your progress, this manager is doing what ?
a. Micromanagement
Type of power based on the followers view of the leader
a. Coercive Power
b. Referent Power
c. Reward Power
b. Referent power
You have 3 employees that work 40 hours a week and 2 employees that work 25 hours a week and 4 employees that work 15 hours a week. How many FTE is this?
(3x40)+ (2x25)+(4x15)/40= 5.75 FTE
Marketing mix is a combination of product, price, place, and ___.
Promotion
What are guidelines for action developed by top management?
a. Policies
b. Standard of Care
c. Workflow Guide
a. Policies
Tool used by businesses to compare performance and strategies to other businesses.
a. Appraisal
b. Benchmarking
c. Costing
b. Benchmarking