Payments
cases, settlements and merging
invoices
Trips
Misc
100

When a customer opens a tolltag account, we want to set them up for automatic payments, why?

replenishment

100
  • What criteria must a customer meet to qualify for a settlement agreement? 

HV Habitual Violator

100
  • For zipcash- 1st notice of non payment carries a fee of?

$10

100
  • Can we search for an account by license plate number? 

yes

100

can a consumers brother call in and access the account?

no, not unless they are authorized to do so

200
  • What is the “replenishment” function? 

 when the customer reaches a low balance their card is automatically charged

200
  • What criteria must a customer meet to qualify to be considered a habitual violator? 

100 or more transactions in a rolling 12 month period

200
  • For zipcash- 2nd notice of non payment carries a fee of?

$25

200
  • Can we transfer vehicles from one account to another? 

yes


200

true or false, we only need to verify information when a consumer needs to make a payment on an account

false

300
  • What is the default auto-replenishment amount?

$20

300
  • Can we merge two accounts? if so, do both parties need to be present? (2 answers)

yes, and yes

300
  • Can we waive fees for 3rd notice of non payment for zipcash customers?

no

300
  • How can we find a picture of the car on a PDF copy of the customer’s invoice? 

home page, click on the PDF file icon

300
  • Can a consumer peel their tag off of their car and stiock it on a different car? 

no

400
  • What is the default low balance amount?

$5

400
  • Can NTTA take legal action against a consumer that doesn’t pay? 

yes

400
  • After 3rd notice of non payment, what happens to a zipcash invoice? 

its sent to collections

400
  • When we click on “manage” on the home screen of a customer’s account, we will be directed to? 

list of the customers transactions, dates, times and locations

400
  • If a consumer buys a new car, will we need to give them a new tag for their account? 

yes, they cannot use their old tag on a different car

500
  • What is the name of the customer payment software? 

 semaphone

500

what must a consumer pay when they agree to a settlement?

down payment

500
  • What comes after legal action status? 

DPS citation, registration hold, ban from NTTA toll roads

500
  • What constitutes demographic information? 

phone number, name, address, email address

500
  • What is the only piece of identifying information about a car that we are able to change?

paint color

M
e
n
u