Front End Knowledge
The maximum times our phone should ring before picking up
What is 3?
These should be worn every day to reduce chances of slips, trips, and falls
What are non-slip shoes?
This event happens annually between courtesy clerks from all of our stores
What is Bag-Off?
Located in the warehouse and at the GSD, every front end associate should read this at the start of each shift
What is the focus message?
These are the central goals of Nugget
What is:
1. Guest Satisfaction
2. Constant Improvement
3. World-Class Employer
You should push no more than this many shopping carts
What is 5?
A place where dangerous materials/chemicals (such as bleach) are separated in numbered buckets to be disposed of safely.
What is the Hazmat Hub?
Duer of the month went to this front end associate for March
What is Britt W?
These four bins are used to properly dispose of waste
What is:
1. Gray: Trash
2. Blue: Recycle
3. Yellow: Soft, clear and clean plastic
4. Green: Compost
These 5 "Basics" are utilized to increase sales
What is:
1. Quality
2. Cleanliness and Safety
3. Stock Level
4. Signage and Accurate Pricing
5. Guest Satisfaction
When dealing with any strange interaction in the check stand, checkers should call this code
What is Code 33?
These quizzes, reminding of us safe habits throughout the store, are due by this time each month
What is the 20th?
The year that Nugget Markets was founded
What is 1926?
The length of time in which you can claim your U-card
What is 30 days?
These 5 ideas are considered to be the core values of Nugget Markets
What is:
1. RAVE
2. Family
3. Fun
4. Positive Attitude
5. Trust
These are the only tenders you may use when processing a gift card
What are cash and debit?
The spill cart should always be stocked with these items
What is:
1. Paper towels
2. Cut resistant gloves
3. Nitrile gloves
4. Paper and plastic bags
5. Rags
6. Trash Bags
7. Cat Litter
8. C-18 Wipes
This gold star is given out monthly to an amazing associate for providing World-Class Guest Service - (Our bakery team, Ray, and Edgar all have one!)
What is Spotlight on Service?
SEE Sustainability
What is:
1. Social Responsibility
2. Economic Vitality
3. Environmental Stewardship
These 7 Guidelines are used to give World-Class Guest Service
1. Make eye contact and smile
2. Greet and welcome each and every guest
3. Seek out guest contact
4. Prove immediate service recovery
5. Display appropriate body language at all times
6. Project warmth during every guest interaction
7. Thank each and every guest
How to stay rush ready
What is:
Bags filled, utensils stocked, hand baskets at door, clean check stand, drawers filled with proper $$$$
When an associate witnesses a guest or associate injury
What is:
Stay with the person and ensure their safety, alert a PIC or LP, and write a narrative after of what occurred
This box features trinkets from each store that symbolizes exceptional guest service (can be found at our GSD!)
What is the Service Wand?
The U-Card rate January - April
What is 100%!!!
The Mission Statement
What is: "We are a family of dedicated people with a love of food and a passion for excellent service. We are committed to constant improvement, our people and most importantly guest satisfaction. Our associates are our competitive edge. Superior quality and great prices are just part of the bargain!"