The T approach to Conflict Management
Negotiation
Managing Anger
100
In this approach to conflict management, employees go ahead with instructions by the boss even when they know it is wrong or incorrect.
What is Win-Lose
100
According to the text the object or goal of negotiation.
What is Win-Win
100
This technique of anger management involves not responding to the anger.
What is "White-out"
200
The consequence of this style of management is that conflict is always present and active in the workplace
What is Lose-Lose
200
Rule number two in negotiation is to identify this.
What is the need being expressed
200
In a threatening situation your responsibility is this.
What is to protect yourself (and employees, patient and family)
300
The "Win -Win" approach to conflict is based on ______ and the desire to assist employees in moving up ______
What is Caring theory and Maslow's heirarchy of need pyramid
300
The two "don't of negotiating.
What is don't take it personal and don't become defensive.
300
When dealing with angry conflict it is best not to do what comes naturally, which is this.
What is reciprocate
400
Similar to "Win-Lose", this approach leaves employees discouraged and as a result they never try to resolve conflict.
What is Win-Yield
400
In the the third rule of negotiation both parties must do this.
What is Give up something
400
The purpose of using the "white-out" technique is to do this.
What is dissipate the the intense anger.
500
In a "Win-Lose" approach, this person is always right.
What is The Boss
500
Negotiation should take place here.
What is in private.
500
When faced with an angry person who is a physical threat, simply do this.
What is give the person what they want and let them go.
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