Communication
•“That nurse probably scraped by nursing school.” What type of conflict is this?
•Passive-aggressive
Rationale: Indirect hostility to third party
To verify accuracy and ensure patient safety
Veracity
Ensuring consent is an example of what nursing role?
Patient advocacy
Peer-to-peer undermining behavior?
Lateral violence
First action when diversion suspected?
Gather data and investigate
What tool structures urgent provider communication?
What is SBAR?
Refusing dialysis despite death risk reflects which principle?
Autonomy
Best first step in legislative influence?
Join a professional nursing organization
Win–win conflict style?
Collaborating
Primary goal of incident reports?
Quality improvement and safety
What does the D in DESC stand for?
Describe the situation objectively
Committee consulted for ethical dilemmas?
Hospital ethics committee
Advocacy protects which patient right?
Autonomy / informed decision-making
DESC is primarily used for what?
Assertive conflict communication
Telephone orders require what nurse action?
Read-back verification
Situation monitoring is part of which teamwork framework?
TeamSTEPPS
Falsifying documentation violates which core obligation?
Professional integrity and nonmaleficence
Speaking up despite hierarchy demonstrates what?
Professional accountability
Avoiding conflict often leads to what outcome?
Escalation / unresolved tension
Shared governance promotes what outcome?
Safer, evidence-based care
Why is read-back required for telephone orders?
To verify accuracy and ensure patient safety
A competent adult refuses a blood transfusion for religious reasons. The provider plans to proceed anyway. What is the nurse’s BEST action?
Notify the charge nurse and request an ethics consultation
Which nursing action BEST demonstrates professional advocacy at the systems level?
Joining a professional nursing organization to influence policy and legislation
A unit leader brings disputing staff together, hears all perspectives, and seeks a shared solution that benefits everyone. Which conflict style is demonstrated?
Collaborating
After a medication error with no apparent harm, which FOUR actions are ethically and professionally required? (name at least two to score.)